JUSTIN DOOLITTLE
Endicott,NY
Summary
Results driven, detail-oriented leader experienced in supermarket chain operations with 21 years of successful leadership performance and strong background in optimizing supermarket chain operations. Proven track record of driving sales revenue, profitability, and building high performance teams by fostering collaborations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Zone Director
Price Chopper / Market 32 Supermarkets
04.2022 - 07.2024
- Held key leadership position overseeing 17 stores and over 1900 employees, responsible for management, staff development, financial operations, and customer relations, driving annual sales (430M) and net profit (31M).
- Optimized resource allocation for improved operational efficiency and cost reduction. Achieved over 6% spend/save labor rate consecutive years and improved net profitability by 20 bps year over year.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Identified areas of improvement in zone operations, leading to increased customer service metrics from a contracted service. Recognized for delivering the highest chain customer service results in consecutive years.
- Cultivated long-lasting partnerships with key industry players by demonstrating exceptional interpersonal skills.
- Conducted regular meetings of facility safety standards, ensuring compliance with regulations and minimizing potential risks. Zone recognized for the best safety DART rate in company history in 2023.
- Led complex remodel and department specific projects from conception through completion, ensuring timely delivery without compromising quality or budgetary constraints.
- Streamlined communication processes within the zone to facilitate better collaboration among team members. Created zone metrics scorecard to identify operational successes and opportunities.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the zone.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the zone.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales. Delivered the highest metrics in both CGO and Periscope ordering systems.
Senior Product Specialist
Price Chopper / Market 32 Supermarkets
05.2020 - 04.2022
- Oversaw operational management across 34 store locations focused on sales and profitability metrics, store level merchandising, store conditions, and standards.
- Assisted Regional Vice Presidents with maximum execution of operational plans and resolution of any obstacles identified.
- Managed a specialized team of Product Specialists focused on both day to day operations and special projects that required operational support or corrective action.
- Ensured consistent store standards set to maximize financial objectives through executing store-level merchandising standards.
- Secured valuable partnerships by representing the company at industry conferences and networking events.
- Managed budgets for various projects while maintaining strict adherence to financial constraints, resulting in cost-efficient outcomes.
- Collaborated with cross-functional teams to expand on product assortment.
- Streamlined communication channels between departments, fostering collaboration in pursuit of shared objectives.
- Expanded market share with strategic product positioning and competitive analysis.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Store Manager
Price Chopper / Market 32 Supermarkets
01.2007 - 04.2020
- Managed multiple store locations in both New York and Pennsylvania, responsible for daily operations, staff management, and customer service.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Retail Management Academy Trainee
Price Chopper Supermarkets
07.2003 - 01.2007
- Participated in comprehensive management training program to develop retail management skills.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in industry workshops and seminars, continuously expanding professional knowledge and skills.
- Developed strong working relationships with trainers, fostering a supportive learning environment.
Education
Bachelor of Science - Business Management
Binghamton University, School of Management
Binghamton, NY05.2002
Skills
- Leadership skills
- Strategic Planning
- Customer Service
- Attention to Detail
- Goal Setting and Performance Metrics
- Operations Management
- Team Development
- Financial Management
- Multi-unit management
- Time Management
- Interpersonal Communication
Accomplishments
- Recognized by the The Shelby Report Publishers as Emerging Leader in the grocery industry (2023).
- Nominated for Store Manager Council Advisory Board (2019)
- Awarded Store Manager of the Year for Zone 9 (2015)
- Selected for General Mills National Retail Advisory Board (2009, 2011)
- Nominated for Food Market Institute Store Manager of the Year (2009)
- Appointed to EVP/COO Jerry Golub's Branding Committee (2009)
Certification
- 2023, Franklin Covey Leading at the SPEED of TRUST
- 2021, Food Safety Manager under the Conf. For Food Protection Standards (Expiration June 23, 2026)
- 2021, Franklin Covey 7 Habits for Managers
- 2019, 2015, 2009, ServSafe Food Protection Manager Certification accredited by the American National Standards Institute (ANSI) – Conf. for Food Protection
- 2008, Q4 Leadership Certification
- 2005, Leadership Development Program for Middle Level Managers
Timeline
Zone Director
Price Chopper / Market 32 Supermarkets
04.2022 - 07.2024
Senior Product Specialist
Price Chopper / Market 32 Supermarkets
05.2020 - 04.2022
Store Manager
Price Chopper / Market 32 Supermarkets
01.2007 - 04.2020
Retail Management Academy Trainee
Price Chopper Supermarkets
07.2003 - 01.2007
Bachelor of Science - Business Management
Binghamton University, School of Management
- 2023, Franklin Covey Leading at the SPEED of TRUST
- 2021, Food Safety Manager under the Conf. For Food Protection Standards (Expiration June 23, 2026)
- 2021, Franklin Covey 7 Habits for Managers
- 2019, 2015, 2009, ServSafe Food Protection Manager Certification accredited by the American National Standards Institute (ANSI) – Conf. for Food Protection
- 2008, Q4 Leadership Certification
- 2005, Leadership Development Program for Middle Level Managers
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