JUSTIN DOSIO

Guided the onboarding and technical integration for enterprise financial institutions and fintechs. Collaborated with internal Bank Partnerships, Engineering, and Product teams to provide resilient, compliant, and scalable payment operations solutions.

• Owned the end-to-end onboarding lifecycle for partner banks and fintech customers, including kickoff, integration design, testing, and go-live.
• Developed and configured payment operations workflows using Modern Treasury’s platform and APIs.
• Translated bank file specifications and operational requirements into production-ready solutions.
• Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.

I was rehired with AutoFi for my product knowledge and expertise, to spearhead the onboarding and training of OEM partners on API configurations and implementations. This position entails:

• Secured and configured API access for OEM partners by provisioning Auth0 keys and tailoring lookup scopes to ensure authorized data access.
• Leveraged agile testing methodologies to identify and retest an average of 20% of reported bug fixes as ineffective during E2E testing. This proactive approach resulted in a significant reduction in post-release bug reports.
• Monitored, tested, and documented configuration changes to internal endpoints and lender overrides, showcasing the results through deep-dive training sessions and discussions.

As a Customer Centricity World Series Champion (2022), I led data migrations, system integrations, and product implementations while resolving complex issues. Supported cross-functional teams for a seamless customer experience. Major responsibilities covered:

• Consulted with mid-market to enterprise-level customers to develop and implement customized solutions based on defined use cases and KPIs, providing training and support as needed.
• Co-created and built all learning modules and test questions for Chili Piper’s inaugural Form Concierge Admin Certification course. This resulted in 2.4 hours of Customer Success Manager effort hours saved per student and an expected value of company savings is $2m at 20% of Admins certified.
• Maintained a 100% CSAT score, a first response time of 18 minutes, and a full response time of 3 hours, on average.