Justin Douglas
DENVER,IA
Summary
Dynamic small business owner with a proven track record at The Best Detour Camper Rental and Repair LLC, excelling in customer relations and operations management. Achieved significant cost reductions through strategic supplier negotiations while enhancing service quality, resulting in increased customer satisfaction and repeat business. Skilled in project estimating and relationship building.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
The Best Detour Camper Rental and Repair LLC.
03.2020 - Current
- Managed daily operations of camper rental and repair services to ensure customer satisfaction.
- Developed and implemented maintenance schedules for fleet management, enhancing service reliability.
- Established strategic partnerships with local campgrounds to increase rental opportunities and brand visibility.
- Monitored inventory levels and coordinated procurement of parts to streamline repair processes.
- Conducted market research to identify industry trends and adjust service offerings accordingly.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Shop Manager/Diesel Mechanic
Dolly's Party Bus
05.2012 - 07.2023
- Assisted in daily shop operations, ensuring a clean and organized environment.
- Learned inventory management techniques to support stock replenishment processes.
- Assisted in routine inspections and maintenance of diesel engines.
- Collaborated with team members to maintain safety standards and procedures in the shop.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Reported issues to higher management with great detail.
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Ordered parts necessary for vehicle repairs and new installations.
- Tested and adjusted engines to foster proper performance.
Mechanic
United States Marine Corps
06.2002 - 05.2004
- Diagnosed and repaired mechanical issues in various vehicles, ensuring optimal performance and safety.
- Conducted routine maintenance tasks, including oil changes, brake inspections, and tire rotations.
- Utilized diagnostic tools to identify faults and streamline repair processes for efficiency.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Centralia High School
Centralia, MO05-2001
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Project estimating
- Business development
- Product branding
- Sales management
- Budget development
- Cost reduction
- Service quality assurance
- Social media control
- Scheduling
Certification
- Automotive Organizational Maintenance Training - March of 2003
Timeline
Owner
The Best Detour Camper Rental and Repair LLC.
03.2020 - Current
Shop Manager/Diesel Mechanic
Dolly's Party Bus
05.2012 - 07.2023
Mechanic
United States Marine Corps
06.2002 - 05.2004
High School Diploma -
Centralia High School