JUSTIN DOUTHAT
Seminole,FL
Summary
Dynamic and results-driven sales and administrative professional with over 8 years of experience in inbound and outbound sales, executive support, booking and vendor coordination, and customer service. Proven ability to convert leads, optimize workflows, manage high-volume reservations, and maintain accurate CRM records. Demonstrates strong organizational and multitasking abilities within fast-paced operations.
Overview
10
10
years of professional experience
Work History
Operations/Sales Support
P&J Investments of Tampa, LLC
Madeira Beach, FL
04.2021 - Current
- Provided direct support to the sales team by handling calls and generating leads when necessary, scheduling workloads, preparing sales reports, and ensuring teams had the resources and information required to meet and exceed goals.
- Tracked and reported KPIs to monitor sales team productivity and identify improvement.
- Generated and analyzed sales reports to inform strategy, measure progress, and provide actionable insights to Sales management.
- Processed POs accurately and maintained organized records to support timely fulfillment and budget tracking.
- Coordinated order processing from initiation through fulfillment, ensuring accuracy and adherence to deadlines.
- Converted inquires from platforms including Airbnb, VRBO, Boatsetter, and Anchor Rides into confirmed bookings, maximizing revenue.
- Maintained and updated Salesforce and Zoho CRM systems with lead details, booking confirmations, guest preferences, and follow-up tasks.
- Created social media marketing content and managed advertising on different platforms to generate business growth.
- Provided high-level administrative support, including inbox management, digital filing, invoice creation, and calendar coordination.
- Handled complex travel arrangements and logistics, including guest itineraries, vendor scheduling, and contractor dispatch.
- Resolved client concerns, last-minute changes, and service escalations promptly to uphold service quality and client satisfaction.
- Maintained communication with clients and vendors professionally.
- Handled incoming and outgoing mail, email, and faxes.
- Provided assistance in resolving customer complaints or issues escalated by the owner.
- Organized filing systems and databases to store data related to the Owner's business activities.
- Served as a liaison between the Owner and other owned businesses or personnel within the organization.
- Managed procurement and inventory of office and operational supplies to ensure cost-effectiveness and readiness.
Sales Representative
TruFit Remodeling
Louisville, KY
08.2018 - 08.2020
- Managed inbound sales leads and scheduled consultations, converting prospects into home improvement contracts.
- Conducted in-person sales presentations tailored to client needs and home remodeling goals.
- Coordinated with project managers and contractors to align project timelines, budgets, and scope.
- Presented financing options and closed deals by aligning packages with customer budgets.
- Built long-term relationships through consistent follow-up and referral generation strategies.
- Assisted customers in selecting products and answering inquiries.
- Maintained product displays and ensured store cleanliness.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Organized client visits, presentations, product demonstrations and trade shows.
- Coordinated with other departments to ensure timely delivery of orders.
- Negotiated deals and handled complaints or objections.
- Developed strong relationships with neighborhood residents and local businesses.
- Engaged potential customers through direct door-to-door interactions.
Restaurant Manager / Catering Coordinator
Bootleg BBQ Restaurant & Bar
Louisville, KY
04.2015 - 07.2020
- Oversaw catering operations for large-scale events including corporate functions and private parties.
- Managed staff scheduling, inventory procurement, and vendor coordination for seamless service delivery.
- Supervised front and back-of-house teams to ensure timely and efficient service operations.
- Delivered personalized event consultation and customer service to increase client satisfaction and retention.
- Ensured regulatory compliance in food handling and safety; resolved guest complaints efficiently.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY05-2017
Skills
- Sales strategy and execution
- Sales reporting
- Order processing
- Vendor management
- Problem solving
- Effective communication
- Multitasking Abilities
- Clerical support
- Sales negotiation
- CRM management
- Customer service
- Time management
- Attention to detail
- Booking and reservation management
- Vendor coordination
- Administrative support
- Microsoft Office Suite
Accomplishments
- Increased property and boat bookings by 25% through targeted upselling strategies and pricing optimization.
- Achieved 95% client retention rate by maintaining high-quality service and responsive communication.
- Generated over 50 qualified leads monthly by refining inbound lead response workflows and marketing efforts.
Additional Information
References available upon request. Exploring opportunities across Sales, Operations, and Administration.
Timeline
Operations/Sales Support
P&J Investments of Tampa, LLC
04.2021 - Current
Sales Representative
TruFit Remodeling
08.2018 - 08.2020
Restaurant Manager / Catering Coordinator
Bootleg BBQ Restaurant & Bar
04.2015 - 07.2020
High School Diploma -
Bullitt East High School
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