Justin Doyle
Detroit,MI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Call Control
02.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Updated customer accounts, addresses and contact information within call management databases.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Product Support Specialist
TaxAct
03.2024 - 04.2024
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
Customer Service Representative
The Mas Group
01.2020 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
GED -
Detroit Adult Education West Campus
Detroit, MI09.2018
Skills
- CRM Software
- Customer Service
- Call Center Operations
- Inbound Customer Service
- Customer Complaint Resolution
- Delivery Tracking
- Problem Resolution
- Billing Inquiries
- Call Control
- Outstanding Communication Skills
Timeline
Product Support Specialist
TaxAct
03.2024 - 04.2024
Customer Service Representative
Call Control
02.2023 - Current
Customer Service Representative
The Mas Group
01.2020 - 10.2022
GED -
Detroit Adult Education West Campus
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