Justin Drew
Fairport,NY
Summary
Highly motivated Front Desk Receptionist with exemplary multitasking, time management, and customer service skills used to working in a fast-paced environment. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Fairport Animal Hospital
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed detailed client intake interviews to gather all relevant medical information needed before examination.
- Scheduled, coordinated and confirmed appointments and surgeries.
- Filled out medical paperwork to ensure through detailing to provide proper care.
- Assist veterinarians with handling pets for various procedures.
- Prepared necessary vaccinations and prescriptions with an eye for accuracy to ensure best care.
- Answered phone calls in a regularly high-volume and emergency environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Agent
Homewood Suites By Hilton
09.2020 - 07.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service in a fast-paced environment, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Lifeguard Supervisor
Victor Central Schools
11.2014 - 12.2020
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Managed inventory of essential lifesaving equipment, ensuring all tools were readily available during emergency situations.
- Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Education
Bachelor of Arts - Sociology
Franklin And Marshall College
Lancaster, PA06.2011
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Team Collaboration
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Front Office Management
Timeline
Front Desk Receptionist
Fairport Animal Hospital
08.2022 - Current
Front Desk Agent
Homewood Suites By Hilton
09.2020 - 07.2022
Lifeguard Supervisor
Victor Central Schools
11.2014 - 12.2020
Bachelor of Arts - Sociology
Franklin And Marshall College