Justin Driggers
Westfield,IN
Summary
My career has always been about evolving and solving problems. I've had great opportunities over the last 16+ years to consistently go where the business needed me at the time to solve a challenge and move on to the next.
Overview
19
19
years of professional experience
Work History
Director, Excellence | Sales Productivity
Salesforce
01.2023 - Current
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved working group efficiency with strategic planning, resource allocation, and time management practices.
- Established a culture of continuous improvement by fostering open communication channels, bringing teams together and empowering members to voice their ideas.
- Leveraged internal Specialist AE and Solutions Executive networks and company knowledge to strengthen program relationships.
Director, Solutions and Specialty Onboarding
Salesforce
01.2020 - 01.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed the onboarding process, curriculum, delivery, and operations for an average of 2500 new Solutions hires a year
- Implemented a data-first approach to curriculum and class-room experience by knowing who our new hires were and what was required of them
Sr Manager, Marketing Cloud Enablement
Salesforce
03.2019 - 01.2020
- Balanced competing priorities efficiently while maintaining focus on critical enablement topics requiring immediate attention.
- Modified Product training strategy from being expository to exploratory, contextual, and actionable
- Maintained relationships with Product Marketing & Product Owners to collaboratively bring content & assessment to SEs Globally.
Principal Expert Marketing Cloud Architect
Salesforce
01.2016 - 03.2019
- Sold solutions designed to improve overall cloud architecture efficiency by implementing cutting-edge technologies and best practices.
- Designed and developed scalable cloud solutions for enhanced performance and cost optimization.
- Collaborated with cross-functional teams and C-Suite to ensure seamless integration of cloud services into existing systems.
- Provided technical enablement for team members, fostering a culture of knowledge sharing and continuous improvement.
Manager, Predictive Intelligence Excellence
Salesforce Marketing Cloud
03.2013 - 01.2016
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Integrated best practices of Software Suite into Services Sales, Distribution, Partner Sales, Customer Support, and Implementation
- Provided training of Software Suite for Services Sales, Distribution, Partner Sales, Customer Support, and Implementation
- Trained personnel in key aspects of their job relating to Software suite and enforced participation in exercises focused on developing key skills.
Manager, Customer Implementations
Salesforce Marketing Cloud | IGoDigital
09.2008 - 03.2013
- Increased team productivity by implementing streamlined processes and effective communication strategies managing over 200 implementations a year.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring near 100% on-time high-quality service delivery.
Manager, Portable Power and Audio
VOXX Electronics
05.2006 - 09.2008
- Managed $10M annual revenue of Energizer licensed consumer electronics product line of portable power devices and replacement batteries for consumer retail production
- Managed $6M annual revenue of RCA, Jensen, Acoustic Research, and Audiovox brand audio products for consumer retail production
- Reduced annual development cost of research and development for Acoustic Research headphones by 400% through process improvements initiatives and resource management
- Launched new consumer electronics products with thorough market research, leading to increased revenue growth.
Education
Associate of Arts - Culinary Sciences
Le Cordon Bleu College of Culinary Arts in Chicago
ChicagoBachelor of Science - BioGenetic Engineering
Purdue University
West Lafayette, INSkills
- Strategic Planning
- Fostering Development and Relationships
- Data-Driven Solutioning
- Executive Alignment
Timeline
Director, Excellence | Sales Productivity
Salesforce
01.2023 - Current
Director, Solutions and Specialty Onboarding
Salesforce
01.2020 - 01.2023
Sr Manager, Marketing Cloud Enablement
Salesforce
03.2019 - 01.2020
Principal Expert Marketing Cloud Architect
Salesforce
01.2016 - 03.2019
Manager, Predictive Intelligence Excellence
Salesforce Marketing Cloud
03.2013 - 01.2016
Manager, Customer Implementations
Salesforce Marketing Cloud | IGoDigital
09.2008 - 03.2013
Manager, Portable Power and Audio
VOXX Electronics
05.2006 - 09.2008
Associate of Arts - Culinary Sciences
Le Cordon Bleu College of Culinary Arts in Chicago
Bachelor of Science - BioGenetic Engineering
Purdue University
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