Justin Duffany
Milton,NY
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Pulse MD Urgent Care
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Greeted and welcomed patients upon arrival, ensuring a friendly and professional atmosphere.
- Maintained organized and neat patient waiting areas, files, and front desk operations.
- Provided excellent customer service both in person and over the phone.
- Directed clients to appropriate departments or personnel based on their needs.
- Performed daily administrative tasks to support office operations.
- Located client records within the system and identified necessary paperwork for chart completion.
- Entered and updated patient information accurately in the system.
- Verified insurance coverage and collected outstanding balances, co-pays, co-insurance, or deductibles at the time of service.
- Recorded and reconciled all payments at the end of each day.
Farmer's Helper
Mercier Farms
06.2024 - Current
- Groundsman
- Assist customers inside and outside, water flowers, plant flowers, and harvest vegetables/plant vegetables. Mow and weed-whack, install fences, stain fences, and picnic tables. Install walkways, trade produce with other local farmers. Use various farm equipment, including UTV, Zero Turn, and Tractor.
Landscaping
Self-employed
05.2017 - Current
- Plant trees and shrubs, mulch, fertilize lawns and trees/shrubs, prune trees, blow leaves, mow and weed-whack, trim hedges, pressure wash, stain decks, plow snow. Split and sell firewood, Clear acres of land. Establish open and clear communication with customers to ensure they feel heard and satisfied with the service provided.
- Exhibited strong problem-solving skills when faced with unexpected landscaping issues, finding effective solutions to maintain project timelines.
- Spearheaded seasonal landscaping projects to enhance curb appeal and create attractive outdoor spaces for residents'' enjoyment.
- Performed routine maintenance on landscaping tools and equipment for optimal performance and safety.
Education
Arboriculture and Landscape Management (AAS)
Paul Smith's College
Paul Smiths, NYHigh School Diploma -
Oakwood Friends School
Poughkeepsie, NY06.2022
Poughkeepsie Day School
Poughkeepsie, NYSkills
- Communication: Effectively interacting with patients, coworkers, and insurance providers both in person and over the phone
- Empathy & Patience: Handling patient concerns with understanding, especially in stressful or sensitive situations
- Conflict Resolution: Addressing patient issues, billing concerns, or scheduling conflicts professionally and calmly
- Active Listening: Understanding patient needs and responding appropriately to provide accurate information and assistance
- Adaptability: Managing multiple tasks, adjusting to different patient personalities, and handling unexpected situations
- Professionalism: Maintaining a friendly yet professional demeanor in a fast-paced medical environment
- Teamwork: Collaborating with medical staff and administrative teams to ensure smooth office operations
- Equipment operation
- Landscaping
- Tree Pruning
Training
- Pulse Md Training
- Customer Service & Front Desk Operations: Trained in professional patient interactions, phone etiquette, and front desk management to ensure a welcoming and efficient experience.
- Medical Records & Data Entry: Gained hands-on experience in locating client records, managing paperwork, and accurately updating patient information in the system.
- Insurance Verification & Payment Processing: Learned to verify insurance coverage, process payments, and handle financial transactions, including co-pays and outstanding balances.
- Administrative Support & Office Procedures: Trained in maintaining organized patient files, assisting with daily office tasks, and supporting office workflow.
- Farmers Helper at Mercier Farms
- Arboriculture I
- Arboriculture II
- Ornamental Dendrology
- Insects and Diseases of Trees
- GreenHouse-Turf Practice
- Urban Forestry Issues
Timeline
Medical Receptionist
Pulse MD Urgent Care
12.2024 - Current
Farmer's Helper
Mercier Farms
06.2024 - Current
Landscaping
Self-employed
05.2017 - Current
Arboriculture and Landscape Management (AAS)
Paul Smith's College
High School Diploma -
Oakwood Friends School
Poughkeepsie Day School
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