Justin Dufour
Minneapolis,MN
Summary
Ambitious professional with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
13
13
years of professional experience
Work History
FOH/BOH Supervisor, Bar Manager
Snow Eagle Brewing and Grill
01.2024 - 05.2024
- Facilitated effective communication between BOH and FOH teams, leading pre-shift meetings to review menu updates or special requests.
- Led kitchen team through successful health inspections, maintaining an impeccable record for cleanliness and food safety.
- Collaborated with FOH management to coordinate seamless dining experiences for guests, addressing any service issues promptly.
- Managed vendor relationships, negotiating pricing agreements for supplies while ensuring the timely delivery of products.
- Left position due to moving out of state back to Minneapolis, Minnesota.
Assistant General Manager
Shari's Cafe and Pies
02.2023 - 01.2024
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Brought on as assistant to the general manager to revitalize a failing restaurant which was succesfully completed within 6 months confirmed by sales proceeds, and positive Google reviews left by customers.
Assistant Manager
Fiesta Guadalajara
02.2020 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Project Manager
Cutting Edge Services
06.2018 - 11.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed and initiated projects, managed costs, and monitored performance.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Supervised a large staff of over 200 employees
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Supervisor
MAMA MIA'S ITALIAN RESTAURANT
06.2011 - 02.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
Service High School
Anchorage, AK06.1999
Skills
- Workplace Safety
- Staff Training and Development
- Sanitation Standards
- Kitchen Equipment Maintenance
- Food Safety Compliance
- Task Delegation
- Scheduling and Rostering
- Waste Reduction
- Cost Control
- Kitchen Operations
- Staff Training
- Scheduling Coordination
- Quality Assurance
- Health Inspections
- Ordering Supplies
- Performance Evaluations
- Customer Service
- Team Collaboration
- Food Safety
- Cash Handling
- Safety Training
- Worker Training
- Kitchen equipment operation and maintenance
- Staff Management
- Hiring and Onboarding
- Opening and closing procedures
- Food plating and presentation
- Inventory Control
- Sanitizing understanding
- Point of Sale POS Software
- High-volume dining
- Food Portion Specification
- Shortage Reports
- Personnel Data Reporting
Timeline
FOH/BOH Supervisor, Bar Manager
Snow Eagle Brewing and Grill
01.2024 - 05.2024
Assistant General Manager
Shari's Cafe and Pies
02.2023 - 01.2024
Assistant Manager
Fiesta Guadalajara
02.2020 - 01.2023
Project Manager
Cutting Edge Services
06.2018 - 11.2020
Supervisor
MAMA MIA'S ITALIAN RESTAURANT
06.2011 - 02.2017
High School Diploma -
Service High School
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