Justin Dunn
Bowling Green,US
Summary
Driven professional with a strong record in client relationship management and exceptional customer service delivery. Demonstrates outstanding organizational skills and a results-oriented mindset, supported by a solid educational background in finance and accounting.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Education Teacher
Warren County Public Schools
Bowling Green, KY
08.2023 - Current
- Collaborate and coordinate with psychologists, parents, and multidisciplinary teams to ensure safe learning environments, and identify appropriate resources for students.
- Lead and schedule meetings for annual and re-evaluations.
- Collaborate and co-teach with different general education teachers for multiple subjects, as well as planning lessons.
- Provide instruction to students ranging from 7th grade to 12th grade, develop individualized education plans (IEPs), and monitor student progress for a caseload of 15 students.
- Ensure students are provided with appropriate accommodations and modifications, and follow compliance with state and federal law.
IT Help Desk Technician
Medical Center
Bowling Green, KY
03.2023 - 01.2024
- Answered calls, documented issues and resolutions in a ticketing system, and performed troubleshooting to solve problems, as well as installing devices.
- Communicated effectively with users to fully diagnose and solve technical issues.
- Collaborated with a team of other technicians efficiently to provide the best customer service for users.
- Responded to user inquiries via phone or email in a timely manner, at an average of 50 to 60 inquiries a day.
Delivery Driver/Restaurant Associate
Mister B's Pizza and Wings
Bowling Green, KY
04.2015 - 03.2023
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Managed multiple tasks simultaneously while delivering goods within specified time frames.
- Developed strong relationships with customers by providing friendly service, and responding to inquiries promptly.
Education
Bachelor of Arts (B.A.) - Business Administration
Western Kentucky University
Bowling Green, KYSkills
- Client Support
- Client Relationship Management
- Risk analysis
- Proficient Scheduling Management
- Team-Oriented Approach
- Effective Time Management
- Analytical Problem-Solving
- Strong Communication Skills
- Experienced with Microsoft Office Suite
Certification
ADP Entry-Level Payroll, Expected Completion- 04/15/24
References
- Taylor Lutz, ABR Systems Group, IT Specialist, 270-791-5817, Tlutz@abrsg.com
- Zachary Panella, Mister B's Pizza and Wings, Manager, 270-303-3320, ZacPannella@gmail.com
- Katina Moore, Bowling Green Medical Center, Financial IT Director, (270) 535-3139, Katina.Moore@mcbg.org
Timeline
Special Education Teacher
Warren County Public Schools
08.2023 - Current
IT Help Desk Technician
Medical Center
03.2023 - 01.2024
Delivery Driver/Restaurant Associate
Mister B's Pizza and Wings
04.2015 - 03.2023
Bachelor of Arts (B.A.) - Business Administration
Western Kentucky University
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