Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Justin Eannone

Flemington

Summary

Dynamic customer service professional with extensive experience at Wawa, adept at conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Skilled in data entry and proficient in Microsoft Excel, consistently exceeding client satisfaction goals.

Customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Wawa
04.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Customer Service Representative

Walmart
06.2021 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Service Clerk

ShopRite
03.2017 - 03.2021
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.
  • Maintained and organized service reception area and checkout counters.
  • Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.

Education

Bachelors - History

The College of New Jersey
Trenton, NJ
12-2025

High School Diploma -

Hunterdon Central Regional Highschool
Flemington, NJ
06-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Microsoft outlook
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation

Languages

English
Full Professional
American Sign Language
Limited Working

Timeline

Customer Service Representative

Wawa
04.2022 - Current

Customer Service Representative

Walmart
06.2021 - 04.2022

Service Clerk

ShopRite
03.2017 - 03.2021

Bachelors - History

The College of New Jersey

High School Diploma -

Hunterdon Central Regional Highschool
Justin Eannone