Summary
Overview
Work History
Skills
Timeline
Generic

Justin Edwards

Kyle,TX

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

14
14
years of professional experience

Work History

Corrections Officer

MTC Corrections
Kyle, TX
11.2024 - Current
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
  • Adhered to all regulations regarding the handling of weapons while on duty.
  • Responded quickly and appropriately to emergency situations that may arise within the facility.
  • Initiated disciplinary action when necessary, following established procedures for documenting violations and infractions.
  • Developed rapport with inmates by engaging them in conversation about their interests or providing emotional support during difficult times.
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Coordinated with medical staff to ensure timely administration of medications prescribed to inmates.
  • Intervened during conflicts between inmates, utilizing de-escalation techniques when possible.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
  • Maintained correct physical head count for inmates.
  • Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.

General Manager

Fresh Eateries Inc
12.2018 - 11.2024
  • Provided safe and effective customer service
  • Followed company issued policies and procedure
  • Managed and delegated responsibilities to a crew of 15 employees
  • Completed and ordered inventory from various venders
  • Maintained and repaired issues associated with free-standing ranges, water heaters, dryer and heating appliances
  • De-escalated upset customers while maintaining a professional attitude.
  • Handle over the phone catering orders and event planing
  • Processing over the phone payments
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.

Project Manager

Independent Contractors
11.2015 - 12.2018
  • Ensuring all 100+ employees knew how to do there job/had the tools to succeed
  • Training new managers there rolls and responsibilities
  • Completing and ordering inventory from various venders
  • Working directly with the CEO to create new safety protocols
  • Successfully expanding and growing the company in new areas
  • Resolved customer complaints efficiently
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Porter

Western National Property Management
10.2012 - 11.2015
  • Daily cleaning and upkeep of all amenities
  • Demonstration of a good attitude and a willingness to assist with our residents daily
  • Assist in the make ready process for the new resident’s arrivals
  • Assist in fixing appliances ie washer/ dryer, stoves, water heaters, and plumbing

Route Driver

Aramark
Riverside, CA
10.2011 - 10.2012
  • Communicated regularly with warehouse personnel regarding inventory levels.
  • Inspected vehicles for mechanical items and safety issues before each trip.
  • Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
  • Ensured all deliveries were properly documented and signed for.
  • Loaded trucks with necessary packages prior to departure.
  • Unloaded and reloaded delivery items.
  • Inspected all finished items for quality assurance prior to folding and packaging them for distribution.
  • Identified stained or damaged items and took appropriate action to resolve the issue.
  • Organized linen carts for efficient delivery to businesses.

Skills

  • Time Management
  • Cross-Functional Team Management
  • Inventory Control
  • Vendor Relationships
  • Performance Improvements
  • Budget Allocation
  • Expense Control
  • Distribution Management
  • Project Planning
  • Team Building
  • Customer Relations
  • Staff Management
  • Employee Scheduling
  • Purchasing
  • Call Center Customer Service
  • Customer Needs Assessment
  • Negotiation Skills
  • Team Player
  • Call Management
  • Service Recommendations
  • Payment Processing
  • Escalation Management
  • Power Tool Operation
  • Appliance Installation
  • Grounds Maintenance
  • Building upkeep

Timeline

Corrections Officer

MTC Corrections
11.2024 - Current

General Manager

Fresh Eateries Inc
12.2018 - 11.2024

Project Manager

Independent Contractors
11.2015 - 12.2018

Porter

Western National Property Management
10.2012 - 11.2015

Route Driver

Aramark
10.2011 - 10.2012

Similar Profiles

CREATE PROFILE
Justin Edwards