Justin Edwards
Fort Lauderdale,FL
Summary
I seek a Full-time or remote position with a progressive company in which I can utilize my extensive experience in customer relations, coordinating, planning, and support of daily operational and administrative duties as a claims adjuster. Demonstrating consistent execution of best claim practices and a commitment to industry and company ethics.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster Team Lead
Catastrophe Response Unit
05.2020 - Current
- Supervised a team of total loss adjusters, ensuring accurate liability evaluations, settlement calculations and documentation.Provide coaching, performance feedback, and technical training to increase adjuster productivity and accuracy.
- Partner with salvage vendors, valuation providers, rental partners, and other internal departments to streamline claim progression.
- Resolve escalated customer issues with professionalism and empathy, ensuring fair outcomes and time-sensitive resolutions.
- Conduct quality audits to ensure regulatory compliance and process consistency.
- Lead initiatives to reduce cycle time, improve settlement accuracy, and boost customer satisfaction.
Residential Desk Adjuster
Wardlaw Claims Services
12.2017 - 05.2020
- Determined coverage and identify coverage issues related to various claims, applying thorough insurance policies and relevant coverage and loss types
- Verified proposed repairs are accurate based on knowledge of construction standards and practices as well as client requirements.
- Prepared accurate estimate utilizing client-directed estimating system
- Investigating, and negotiating claims, in order to reach a fair settlement
- Negotiating settlement of claims with insureds, claimants, and attorneys while following established and authorized settlement authority
Residential Claims Adjuster
Security First Insurance
09.2014 - 05.2017
- Supervised a team of total loss adjusters, ensuring accurate liability evaluations, settlement calculations and documentation.Provide coaching, performance feedback, and technical training to increase adjuster productivity and accuracy.
- Partner with salvage vendors, valuation providers, rental partners, and other internal departments to streamline claim progression.
- Resolve escalated customer issues with professionalism and empathy, ensuring fair outcomes and time-sensitive resolutions.
- Conduct quality audits to ensure regulatory compliance and process consistency.
- Lead initiatives to reduce cycle time, improve settlement accuracy, and boost customer satisfaction.
Education
Bachelor of Science -
Livingstone College
Salisbury, NC05.2014
High School Diploma - undefined
Hallandale High School
Hallandale, FL05.2006
Skills
- Residential Wind, Hail & Water
- Commercial Auto and General Liability
- Data Collection and Analysis
- Detail Oriented
Timeline
Auto Claims Adjuster Team Lead
Catastrophe Response Unit
05.2020 - Current
Residential Desk Adjuster
Wardlaw Claims Services
12.2017 - 05.2020
Residential Claims Adjuster
Security First Insurance
09.2014 - 05.2017
High School Diploma - undefined
Hallandale High School
Bachelor of Science -
Livingstone College