Experienced Account Operations Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
18
18
years of professional experience
Work History
Cashier and ID Center Supervisor
Brigham Young University-Idaho
09.2013 - Current
Demonstrated experience overseeing and managing day-to-day departmental operations.
Proven ability to lead and develop a team, including virtual employees.
In-depth understanding of accounting procedures, financial regulations, and compliance.
Controlled and audited all cash needs for remote cashier and departments across campus.
Track record of identifying process inefficiencies and implementing improvements.
Maintained compliance with company policies, objectives, and communication goals
Managed Identification Card Program (Production and Distribution) for over 30,000 individuals.
Real Estate Agent
The Real Estate Office
01.2006 - 08.2013
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Maintained connections with clients to encourage repeat business and referrals.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Education
MBA -
Western Governors University
Salt Lake City, UT
Bachelor of Science - Business Administration
Idaho State University
Pocatello, ID
Associate of Science - Business Management
Ricks College
Rexburg, Idaho
Skills
Effective team management skills
Excellent communication and interpersonal skills
Ability to collaborate effectively with cross-functional teams and departments
Expert knowledge of refunding processes, financial aid, and federal regulations (Title IV)
Experience in relevant software including: Transact, Jenzebar, and Workday Finance
Intermediate skills in Banner and other student information systems
Microsoft Suite (Word , Excel, Outlook)
Strong organizational and administrative abilities
Teacher Aid - Database Design & Development Class at Brigham Young University - IdahoTeacher Aid - Database Design & Development Class at Brigham Young University - Idaho