Justin Eichler
Sarasota,FL
Summary
Dynamic, results-driven manager with a proven track record in leadership and exceptional operations management. Expertise in thriving within fast-paced environments while consistently prioritizing customer satisfaction and fostering high-quality team performance. Skilled in leveraging team strengths to optimize workflows and allocate resources effectively, driving efficiency and productivity. Committed to cultivating a collaborative atmosphere that empowers teams to achieve their fullest potential.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Sprouts Farmer Market
Sarasota, FL
06.2024 - Current
- Managed daily store activities to enhance customer satisfaction and optimize operational efficiency.
- Facilitated training and mentorship programs for staff on product knowledge and customer engagement strategies.
- Established and executed visual merchandising standards to elevate product presentation.
- Conducted analysis of sales trends in collaboration with management to ensure appropriate inventory alignment.
- Managed resolution of customer concerns promptly, contributing to enhanced satisfaction and loyalty.
- Conducted regular assessments of health and safety practices to maintain a safe shopping atmosphere for all stakeholders.
- Evaluated and refined opening and closing procedures, proposing changes to streamline daily operations.
Service Manager
Sprouts Farmers Market
Fort Myers, Florida
06.2023 - 06.2024
- Established clear goals and coached employees to enhance performance and improve revenue.
- Set and improved schedules and workflows to optimize front-end operations.
- Maintained cleanliness of front end area, including register stations and entrance/exit areas.
- Managed inventory of supplies required for front end operations, such as bags, receipt paper, etc.
- Processed returns and exchanges according to company policies.
- Managed cashiers, overseeing performance, and promptly handling escalated issues.
- Formulated customer surveys to gather feedback and areas requiring improvement.
- Assisted customers with any questions or concerns they had while shopping in store.
- Developed and implemented training programs for staff to improve operational efficiency.
- Led team to enhance customer service delivery and resolve issues effectively.
Deli Manager
Sprouts Farmers Market
Cape Coral, Florida
12.2022 - 06.2023
- Coordinated employee work schedules and delegated deli department tasks.
- Reviewed inventory, staffing and sales reports and made changes to operational procedures to maintain profitability.
- Maintained adequate stock in food preparation areas and in stock rotation.
- Received and appropriately resolved customer complaints.
- Ordered products to accommodate established buying demand and plan promotional sales.
- Managed daily deli operations, including inventory control and staff scheduling.
Assistant Deli Manager
Sprouts Farmers Market
Estero, Florida
10.2021 - 12.2022
- Adhered to company and regulatory freshness standards, conducting product rotation, code dating and temperature control.
- Promoted cleanliness and sanitation of freezer and cooler, equipment and retail cases.
- Reviewed inventory, staffing and sales reports and made changes to operational procedures to maintain profitability.
- Recruited, interviewed and hired employees to keep department adequately staffed.
- Coordinated employee work schedules and delegated deli department tasks.
Assistant Manager
Norman Love Confections
Fort Myers, Florida
08.2019 - 10.2021
- Mentored junior chocolatiers in refining their skills and expanding their knowledge base.
- Demonstrated excellent customer service skills while working in retail setting selling chocolates.
- Maintained clean and organized work environment in compliance with food safety standards.
- Assisted customers with special orders, customizations, and inquiries about products.
- Managed inventory of raw materials, tools, and packaging supplies.
- Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values.
- Handled customer complaints, resolved issues, and maintained customer satisfaction.
- Created visually appealing merchandise displays to attract customers.
- Built collaborative store culture using regular meetings and open-door policies to establish trusting relationships.
Front of House Supervisor
Pet Paradise
Naples, Florida
06.2019 - 02.2021
- Delivered consistently positive experiences to guests by directly handling escalated issues and training staff to serve customers’ needs.
- Followed standard guidelines or animal-specific schedules for feeding, watering and medication administration.
- Handled wide-ranging upkeep work for animal care facility, including space disinfection, laundry and supply restocking.
- Prepared liquid formulas, other foods and supplements for animals based on instructions.
- Updated records with information on weight, behaviors and food intake.
- Maintained regular exercise schedules for animal health and wellbeing.
- Maintained comfortable, clean and sanitized animal quarters.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Assistant Manager
Panera Bread Company
Fort Myers, Florida
08.2015 - 06.2019
- Monitored and documented team success through regular performance evaluations.
- Optimized inventory for maximum revenue generation.
- Upheld brand image by maintaining branch cleanliness, approachability and service.
- Conducted regular inventory checks and placed orders for supplies as needed.
- Monitored food cost control measures to maintain profitability.
Supervisor
Giant Martins
Colonial Heights, Virginia
01.2013 - 01.2015
- Responsibilities included: training and development of associates, product pricing, scheduling, managed kitchen, helped guests.
Education
High School Diploma - General Studies
John Tyler Community College
Chester, VirginiaAssociate in Science (A.S.) - undefined
Virginia Commonwealth University
Richmond, VirginiaWiser Manager Certified - Management
Hudson Institute Of Coaching
Santa Barbara, CA11-2025
Skills
- Operational supervision
- Store operations oversight
- Talent acquisition and training
- Customer engagement
- Motivational strategies
- Employee scheduling
- Inventory management
- Retail opening and closing procedures
- Comprehensive understanding of products
- Fulfillment coordination
- Mentoring others
- Revenue enhancement
- Financial auditing
- Work performance analysis
- Effective leadership capabilities
- Client relations management
- Analytical decision making
Timeline
Assistant Store Manager
Sprouts Farmer Market
06.2024 - Current
Service Manager
Sprouts Farmers Market
06.2023 - 06.2024
Deli Manager
Sprouts Farmers Market
12.2022 - 06.2023
Assistant Deli Manager
Sprouts Farmers Market
10.2021 - 12.2022
Assistant Manager
Norman Love Confections
08.2019 - 10.2021
Front of House Supervisor
Pet Paradise
06.2019 - 02.2021
Assistant Manager
Panera Bread Company
08.2015 - 06.2019
Supervisor
Giant Martins
01.2013 - 01.2015
Associate in Science (A.S.) - undefined
Virginia Commonwealth University
High School Diploma - General Studies
John Tyler Community College
Wiser Manager Certified - Management
Hudson Institute Of Coaching