Justin Elfrink
St Louis,MO
Summary
Dedicated professional with over 17 years of risk/control experience, over 6 years of management/leadership experience and a proven track record at Wells Fargo. Focused on enhancing operational efficiency and risk management through strategic leadership and organizational development. Experienced in implementing, building and leading risk/control programs from infancy to maturity across several business groups within two major financial institutions. Proven collaborative Facilitation leader dedicated to partnering with key stakeholders through all aspects of Risk & Control Self Assessment (RCSA).
Overview
20
20
years of professional experience
Work History
Lead Control Management Officer
Wells Fargo - Wealth Investment Management
08.2021 - Current
- Aligned to support all WIM areas and have developed a strong working knowledge of WIMs businesses, products and relevant risks and controls of the business.
- Support the RCSA program, facilitate the execution the RCSA process from Pre workshop through Post workshop activities for 22 RAU's through phase 1 & 2.
- Earned the assignment as RCSA Facilitation Lead for WIM Phase 2 RCSA execution starting in July '23. As Facilitation Lead I lead and mentored the RCSA Facilitation Support Team.
- As RCSA Facilitation Lead I engage with all levels of leadership and roles within the business, IRM and control groups to come to a common goal on a daily basis in workshops. I serve as an experienced advisor on the RCSA program.
- Successfully Lead 8 RAU's through RCSA Phase 2 including A&P Product Tools and Support, BL&T Product Development & Management, WellsTrade & Intuitive Investor Product Development & Management.
- Supported WIM Enterprise Change management program to implement ECM policy
- Effectively supported and completed reviews related to RSNIP, Issue Management, Inherent Risk Rationale remediation
- Assigned special WIM projects for research and presentation to WIM Control Leaders and Risk/Control Committee. Special projects include, Escalation Potential Violation of Law, Policy Violations Potential Violation of Law, control impacts on 2025 technology initiatives, etc.
Lead Control Management Officer
Wells Fargo - Marketing Control
06.2019 - 07.2021
- Successfully implemented and managed the Business Process Management (BPM) program and Risk Controls Self Assessment (RCSA) for al Marketing process. This includes leading the strategy of risk framework execution for highly complex marketing processes.
- Assigned and managed BCMs assigned to specific Marketing process for the BPM program final reviews and QCs of their work to ensure expectation of the BPM program were met.
- Developed thematic reporting on Risk Controls Self-Assessment (RCSA) and periodically present to Senior Leadership in Control Teams and Process Owners.
- Identified and managed control gaps / control improvements through the issue management process.
- Assigned to product cabinets for risk assessment per Enterprise Change Management (ECM) Policy as BCM team member.
- Researched and determined disposition of sixteen incidents regarding Marketing processes to determine level of realized risk and future mitigation.
Sr. Operational Risk Consultant
Wells Fargo - Brokerage Operations
04.2015 - 06.2019
- Directly managed and mentored team of “Business Support Associates”. This includes hiring, training, and performance management.
- Chairman of the Operational Risk Working Group (ORWG) in WIM Operations from 2017 to 2019
- Enhanced operational efficiency by identifying and mitigating potential risks in business processes.
- Conducted thorough risk assessments for streamlined operations and reduced financial losses.
- Point of contact for risk related projects, audits, compliance reviews, third party SOC1, SOW renewal, control testing, etc. resulting in only three test findings
- Collaborated with cross-functional teams and second-line partners to implement risk management strategies and ensure compliance with regulations.
- Effectively lead risk-based project teams that include the process mapping, S.I.P.O.C., control enhancements, End User Computing (EUCT).
- Developed comprehensive risk reports for senior management, providing insights on key operational concerns including Key Risk Indicator (KRI).
Operational Risk Associate
Wells Fargo - Brokerage Operations
05.2014 - 04.2015
- Responsible for developing, implementing, and monitoring a risk-based management programs across six different Operations business units.
- Successfully assessed all aspects of operational risk that impact Operations businesses.
- Represented Operations business units and managed four internal & two external audits to completion.
Business Systems Consultant
Wells Fargo - Brokerage Technology
05.2011 - 05.2012
- Supported the Brokerage Technology Demand Management Program.
- Supported business initiatives through the change management lifecycle by understanding the business requests and communicating to technology partners.
- Streamlined workflow for increased efficiency by identifying bottlenecks and recommending process improvements.
- Improved business processes by analyzing current processes and implementing optimized solutions.
Operational Risk Analyst
Citigroup Inc - Risk Management
01.2007 - 04.2011
- Improved operational risk identification by conducting thorough control based testing and validation per program requirements.
- Enhanced risk management frameworks by implementing effective controls and monitoring procedures.
- Reduced financial losses with robust incident reporting and root cause analysis.
Financial Markets Specialist
Reuters America - Bridge Trading
04.2006 - 12.2006
- Supported the Bridge Trading system and assisted end users in system and markets questions.
Operational Risk Analyst
Citigroup - Correspondent Operations
08.2004 - 03.2006
- Performed testing and validation of the effectiveness of implemented controls to maintain a strong operational risk management program.
Education
Bachelor of Science - Management Information Systems
Lindenwood University
Saint Charles, MOMaster of Arts - Leadership Studies
Lindenwood University
Saint Charles, MOProfessional Development Certification - Strategic Development & Risk Management
Stanford University - Professional Development
Skills
- Operational Risk & Control Framework Development
- Team Leadership
- Organizational Development
- Fact-based credible challenge and escalating when necessary
- Stakeholder Engagement & Collaboration
- Project Management
- Advanced communication skills (Written & Verbal)
- Key Risk Indicator Development
- Presenting & Interacting with all levels of the Organization
- Ability to think strategically while maintaining strong attention to detail
- Employee Development
Timeline
Lead Control Management Officer
Wells Fargo - Wealth Investment Management
08.2021 - Current
Lead Control Management Officer
Wells Fargo - Marketing Control
06.2019 - 07.2021
Sr. Operational Risk Consultant
Wells Fargo - Brokerage Operations
04.2015 - 06.2019
Operational Risk Associate
Wells Fargo - Brokerage Operations
05.2014 - 04.2015
Business Systems Consultant
Wells Fargo - Brokerage Technology
05.2011 - 05.2012
Operational Risk Analyst
Citigroup Inc - Risk Management
01.2007 - 04.2011
Financial Markets Specialist
Reuters America - Bridge Trading
04.2006 - 12.2006
Operational Risk Analyst
Citigroup - Correspondent Operations
08.2004 - 03.2006
Bachelor of Science - Management Information Systems
Lindenwood University
Master of Arts - Leadership Studies
Lindenwood University
Professional Development Certification - Strategic Development & Risk Management
Stanford University - Professional Development
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