Justin Eliott
Mayfield Heights,OH
Summary
Adept Service Technician with a robust history at Radio Systems Corporation, excelling in diagnostics expertise and exceptional customer service. Mastered installation, repair, and after-sales support, enhancing system functionality and client satisfaction. Proven track record in leveraging Salesforce for efficiency, achieving a significant reduction in service turnaround times.
Overview
1
1
year of professional experience
Work History
Service Technician
Radio Systems Corporation
Mayfield Heights, OH
11.2023 - Current
- Provided technical support to customers over the phone and in person.
- Installed new systems according to manufacturer specifications.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Examined previously completed work for accuracy.
- Prepared job assignment reports and forms for accountability and traceability.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Adhered to quality assurance procedures during every stage of the service process.
- Maintained accurate records of service calls, repairs, and parts used.
- Traveled out of territory and/or state to complete work.
- Very fluent in Salesforce.
Education
High School Diploma -
Mayfield Highschool
Mayfield Heights, OH05-2021
Skills
- Time tracking
- Work order prioritization
- Installation and repair
- Customer service
- Diagnostics expertise
- After-sales support
Timeline
Service Technician
Radio Systems Corporation
11.2023 - Current
High School Diploma -
Mayfield Highschool
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