JUSTIN ELY
Lexington,NC
Summary
Motivated retail professional consistently ranked among the Top 10 district performers. Expertise in building strong customer relationships and delivering personalized service to exceed sales goals. Seeking to leverage sales experience and commitment to customer satisfaction within a dynamic organization.
Overview
5
5
years of professional experience
Work History
Sales Associate
GameStop
01.2025 - 09.2026
- Consistently ranked among the Top 10 performers in the district for overall sales performance.
- Recognized as the only non-management employee in the district's Top 10 rankings, competing alongside store managers and assistant managers.
- Delivered personalized customer service, increasing sales of video games, consoles, accessories, memberships, protection plans, and game reservations.
- Established strong customer relationships through tailored recommendations and exceptional service, enhancing customer loyalty.
- Processed customer transactions, trade-ins, returns, and other point-of-sale activities accurately and efficiently.
- Upheld merchandising, inventory, and store presentation standards, creating an engaging shopping environment that attracted customers.
Electronics Sales Associate
Walmart
Winston-Salem, NC
01.2024 - 01.2025
- Guided customers with product questions and tailored recommendations to enhance shopping experience.
- Developed strong product knowledge to support electronics and technology-related sales.
- Facilitated customer purchases and streamlined checkout processes, delivering prompt and friendly service.
- Replenished and organized merchandise in electronics department to maintain optimal presentation and availability.
- Ensured displays and sales areas remained organized, clean, and customer-ready.
Sales Associate
Best Buy
Winston-Salem, NC
06.2023 - 01.2024
- Promoted and sold products, consistently achieving daily sales goals and performance expectations.
- Delivered professional customer service, enhancing customer satisfaction and loyalty.
- Assisted customers by providing knowledgeable recommendations based on their individual needs.
- Developed strong communication and interpersonal skills through diverse customer interactions, facilitating effective relationship building.
Host & Quality Assurance
Chili's Bar & Grill
Tucson, AZ
11.2021 - 10.2022
- Provided friendly, professional customer service in fast-paced restaurant environment to enhance guest experience.
- Coordinated guest seating and waitlist management to optimize flow and minimize wait times.
- Maintained high standards of cleanliness, quality, and organization throughout the restaurant.
- Worked with servers, kitchen staff, and management to streamline operations and improve guest satisfaction.
- Developed strong communication, multitasking, and teamwork skills while serving a high-volume customer base.
Education
Associate Degree - Business Administration
Forsyth Technical Community College
Winston-Salem, NC05-2026
High School Diploma -
St. Augustine Catholic High School
Tucson, AZ05-2020
Skills
- Sales & Customer Service
- Retail Sales & Upselling
- Point-of-Sale (POS) Systems
- Cash register operation
- Customer Relationship Building
- Product Recommendations
- Customer Service Excellence
- Sales Goals & Performance Metrics
- Inventory Management & Merchandising
- Business & Operations
- Communication and Interpersonal Skills
- Teamwork and Collaboration
- Problem Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
INTERESTS
- Outdoor Activities
- Football
- Video Games
- Community Involvement
COMMUNITY INVOLVEMENT
Diamond Children's Medical Center, Volunteer, Tucson, AZ, 2016, 2020, Participated in fundraising efforts through St. Augustine Catholic High School to support children receiving medical care., Helped raise funds to purchase toys and other items for young patients., Assisted with delivering donated items to children receiving treatment.
Timeline
Sales Associate
GameStop
01.2025 - 09.2026
Electronics Sales Associate
Walmart
01.2024 - 01.2025
Sales Associate
Best Buy
06.2023 - 01.2024
Host & Quality Assurance
Chili's Bar & Grill
11.2021 - 10.2022
Associate Degree - Business Administration
Forsyth Technical Community College
High School Diploma -
St. Augustine Catholic High School