Summary
Overview
Work History
Education
Skills
Timeline

Justin Engelman

Elkridge,MD

Summary

Adept at elevating customer experiences and boosting sales, I leveraged my expertise in management and staff training at The Dispensary to significantly enhance operational efficiency. My leadership fostered a team capable of surpassing sales targets through exceptional service, marked by a profound understanding of POS systems and effective delegation.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.

Overview

11
11
years of professional experience

Work History

Manager on Duty

The Dispensary
12.2020 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
  • Collaborated with marketing teams to develop promotional materials that effectively communicated the benefits of medical cannabis products to potential customers.
  • Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
  • Increased sales through effective product promotion and staff training in upselling techniques.
  • Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
  • Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
  • Provided direct care to patients by assessing, diagnosing and treating illnesses.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.

Customer Service Manager

Royal Farms
10.2013 - 11.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Monitored food preparation, production, and plating for quality control.
  • Reduced wait times for customers by quickly preparing made-to-order dishes without sacrificing quality or presentation standards.
  • Expedited order fulfillment during peak hours by prioritizing tasks efficiently and working closely with other team members for support.
  • Reduced food waste by accurately forecasting ingredients needed for daily menu items and adjusting orders accordingly.
  • Enhanced deli offerings by developing and implementing new recipes for sandwiches, salads, and side dishes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

High School Diploma -

Franklin High School , Maryland
05.2011

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Technical knowledge
  • Policy Enforcement
  • POS system knowledge
  • Sales Transactions

Timeline

Manager on Duty - The Dispensary
12.2020 - Current
Customer Service Manager - Royal Farms
10.2013 - 11.2020
Franklin High School - High School Diploma,

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Justin Engelman