Justin Engleking
Summary
I am a hard working candidate experienced in sales,customer service,logistics,and management. I have a proven track record of exceeding sales goals and developing strong customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
09.2023 - 02.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Logistics Specialist / Equipment Operator
Dunham's Distribution Center
02.2022 - 09.2023
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Commercial Sales Representative
NAPA Auto Parts
12.2019 - 02.2022
- Updated and expanded client databases within assigned territory
- Entered customer transaction information into company databases
- Built and established strong relationships with customers, enabling long-term partnerships
Kitchen Manager
Dairy Queen
08.2017 - 09.2019
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
High School Diploma -
Muncie Area Career Center
Muncie, IN09.2017
Skills
- Customer Service
- Sales expertise
- CRM Software proficiency
- Problem-solving skills
- Staff training and education
- Microsoft Office
- POS systems expert
- Technical Support
- Data Entry
- Microsoft PowerPoint
- Document control
- Time Management
Timeline
Customer Service Representative
Foundever
09.2023 - 02.2025
Logistics Specialist / Equipment Operator
Dunham's Distribution Center
02.2022 - 09.2023
Commercial Sales Representative
NAPA Auto Parts
12.2019 - 02.2022
Kitchen Manager
Dairy Queen
08.2017 - 09.2019
High School Diploma -
Muncie Area Career Center
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