Justin Enlow
Conyers,GA
Summary
Dedicated professional with extensive experience in customer service and team collaboration. Expertise in resolving complaints and training staff on safety protocols to enhance overall service satisfaction.
Overview
11
11
years of professional experience
Work History
Utility Driver
Safety-Kleen
Morrow, GA
08.2023 - Current
- Operated utility vehicles for safe transportation of hazardous materials, ensuring compliance with safety regulations.
- Collaborated with team to develop optimal routes, enhancing delivery timeliness.
- Assisted in loading and unloading materials at various job sites, facilitating smooth operations.
- Trained new drivers on safety protocols and company transportation policies.
- Resolved customer complaints promptly and professionally, enhancing service satisfaction.
Sales and Service Representative
Safety-Kleen
Morrow, GA
02.2021 - 08.2023
- Handled customer complaints and resolved issues promptly.
- Identified potential sales opportunities by cross-selling and upselling additional products or services.
- Developed strong relationships with customers through regular follow-up contact.
- Collaborated with team members to improve service delivery standards.
- Followed up on all pending orders to ensure delivery within established timelines.
Lot Manager
Pheonix Parking Solutions
Atlanta, GA
10.2018 - 12.2020
- Coordinated lot maintenance and cleanliness to enhance customer experience.
- Developed schedules for parking attendants to optimize coverage and service.
- Supervised staff to ensure compliance with safety protocols and procedures.
- Trained new employees on operational standards and emergency procedures.
Robot Specialist
Nok-freudenberg
Cleveland, Georgia
09.2015 - 09.2018
- Analyzed production data to identify process improvements and boost efficiency.
- Coordinated cross-functional teams to enhance project workflows and streamline communication.
- Supported quality assurance initiatives by conducting regular product inspections and audits.
- Assisted in implementing sustainability practices that aligned with manufacturing processes.
Education
Some College (No Degree) - Mechanical Engineering
Georgia College And State University
Milledgeville, GASome College (No Degree) - Computer Science Engineering
North Georgia Technical College
Clarkesville, GASkills
- Problem solving and safety compliance
- Route planning and staff training
- Client management and teamwork
- Networking skills
- Hazardous materials handling
- Customer service excellence
- Time management strategies
- Employee training and development
Accomplishments
- Major Kaizen - Cross functional overhaul to resolve large scale operational bottlenecks
Timeline
Utility Driver
Safety-Kleen
08.2023 - Current
Sales and Service Representative
Safety-Kleen
02.2021 - 08.2023
Lot Manager
Pheonix Parking Solutions
10.2018 - 12.2020
Robot Specialist
Nok-freudenberg
09.2015 - 09.2018
Some College (No Degree) - Mechanical Engineering
Georgia College And State University
Some College (No Degree) - Computer Science Engineering
North Georgia Technical College