Justin Ethier
Rocky Hill,CT
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Webster Bank
10.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner
- Enhanced team productivity through effective collaboration and communication with colleagues
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers
- Managed high call volume while remaining focused on delivering excellent customer experiences
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills
- Reduced handle time by quickly identifying customer needs and providing accurate information
- Proven ability to learn quickly and adapt to new situations.
General Manager of Food Service
DiFiore's Ravioli Shop
02.2022 - 05.2023
- Increased customer satisfaction by implementing effective staff training and performance management programs
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items
- Boosted employee morale with regular team-building activities, improving communication and collaboration
- Reduced food waste through better inventory management and portion control, leading to increased profitability
- Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Camp Counselor
Plymouth Parks and Rec
06.2017 - 08.2021
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Before and After School Care Assistant
Boys and Girls Club
09.2019 - 03.2020
- Enhanced student safety by diligently supervising before and after-school activities
- Supported academic growth by providing homework assistance and tutoring in various subjects
- Fostered a positive environment for students with engaging games and interactive activities
- Ensured timely arrival and departure of students by efficiently managing transportation logistics
- Provided nutritious snacks to promote healthy eating habits among children in the program
- Maintained strong communication with parents, updating them on their child's progress and addressing concerns as needed.
Education
Post University
05-2026
Certificate - Paralegal Studies
Post University
Waterbury, CT03-2024
High School Diploma -
Terryville High School
06.2021
Skills
- Complaint Resolution
- Time Management
- Adaptability
- Attention to Detail
- Customer Service
- Interpersonal Skills
- Decision Making
- Computer Literacy
- Legal Research
- Legal Writing
- Critical thinking
- Call handling
- Customer Relationship Management
- Call Control
- Problem-solving skills
- Verbal and written communication
- Customer service optimization
- Account updating
- Gathering information
- Data Entry
- Inbound phone calls
Internship
The Officer Of The Governor Ned Lamont at the Capital in Hartford CT: September 4th, 2024- December 20th, 2024
Certification
- Paralegal License - Lifetime
Timeline
Contact Center Representative
Webster Bank
10.2023 - Current
General Manager of Food Service
DiFiore's Ravioli Shop
02.2022 - 05.2023
Before and After School Care Assistant
Boys and Girls Club
09.2019 - 03.2020
Camp Counselor
Plymouth Parks and Rec
06.2017 - 08.2021
Certificate - Paralegal Studies
Post University
High School Diploma -
Terryville High School
Post University