JUSTIN F. MARSHALL
Freeport
Summary
To utilize the knowledge and experience that I have obtained with proven companies to contribute to a successful and winning team.
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Property Manager
Vacay Rental Network
01.2024 - Current
- Managed day-to-day operations of multiple rental properties, ensuring high occupancy rates and tenant satisfaction.
- Conducted regular property inspections, identifying maintenance needs and coordinating timely repairs with vendors.
- Established strong relationships with tenants, addressing concerns promptly and maintaining open lines of communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Golf Department
Dick’s Sporting Goods
01.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Manager/Service Technician
Tampa Bay Pest Management
01.2020 - 01.2022
- Established key performance indicators to measure sales effectiveness and track team progress.
- Fostered strong relationships with clients, resulting in increased retention rates and repeat business.
- Streamlined sales processes, improving efficiency in lead management and conversion rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Outside Sales
RDK Truck Assets
01.2018 - 01.2020
- Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
- Trained new team members on best practices for outside sales techniques, resulting in improved performance across the board.
- Worked closely with the outside sales team to coordinate efforts in securing new business, ensuring smooth handoffs and seamless customer experiences.
- Worked closely with outside sales representatives to coordinate joint selling efforts for larger account opportunities.
- Boosted sales performance by developing and implementing strategic outside sales plans.
- Qualified leads and set up customer appointments for outside sales team.
- Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
- Reduced administrative burden on outside sales representatives through efficient coordination of travel arrangements for client meetings and industry events.
- Established long-term relationships with clients by providing exceptional after-sales service, fostering loyalty and promoting repeat business.
Parts Manager
Southeastern Equipment
01.2016 - 01.2018
- Streamlined inventory management processes to enhance parts availability and reduce lead times.
- Led team in optimizing warehouse layout, improving efficiency in parts retrieval and storage.
- Coordinated with vendors to negotiate pricing agreements, resulting in reduced operational expenses.
- Oversaw daily operations of parts department, ensuring adherence to safety and quality standards.
- Analyzed sales data to forecast demand trends, informing purchasing decisions and inventory planning.
- Mentored junior staff on best practices for customer service and technical support related to parts inquiries.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Education
HealthCare Support Specialist - Nuclear Medicine,Echocardiography
Hillsborough Community College
01.2024
Bachelor of Science - Business Administration,Project Management
Colorado Technical University
01.2010
Civil Engineering,Construction Management
Sinclair Community College
01.2006
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Relationship building
- Goals and performance
- Motivational skills
Accomplishments
- Inside Sales Management
- Inventory Management
- Parts Management
- Healthcare Support Specialists
Related Experience
- Vacay Rental Network, 01/01/24, Present, Property Manager
- Dick’s Sporting Goods, 01/01/22, 12/31/24, Golf Department
- Tampa Bay Pest Management, 01/01/20, 12/31/22, Sales Manager/Service Technician
- RDK Truck Assets, 01/01/18, 12/31/20, Outside Sales
- Southeastern Equipment, 01/01/16, 12/31/18, Parts Manager
Timeline
Property Manager
Vacay Rental Network
01.2024 - Current
Golf Department
Dick’s Sporting Goods
01.2022 - 01.2024
Sales Manager/Service Technician
Tampa Bay Pest Management
01.2020 - 01.2022
Outside Sales
RDK Truck Assets
01.2018 - 01.2020
Parts Manager
Southeastern Equipment
01.2016 - 01.2018
Bachelor of Science - Business Administration,Project Management
Colorado Technical University
Civil Engineering,Construction Management
Sinclair Community College
HealthCare Support Specialist - Nuclear Medicine,Echocardiography
Hillsborough Community College
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