Justin Ferrer
Fort George G Meade,MD
Summary
Diligent and resourceful Operations Management Professional with 3+ years of transferrable experience in leading teams, optimizing resource allocation, and managing critical mission operations. Proficient in organizational communication, time management, and training development, ensuring efficiency and compliance in high-pressure environments. Adept at overseeing complex projects, coordinating cross-functional teams, and enhancing workforce productivity to achieve strategic objectives
Overview
2
2
years of professional experience
Work History
DTD Reception & Integration Supervisor
NSA-Washington (EOS)
09.2023 - Current
- Responsible for creating accounts essential for 150 + office members, using agency ticketing systems, improving efficiency of day to day operations
- Coordinated and scheduled appointments for 200 organization members, by assessing availability, prioritizing tasks, and managing schedules, optimizing time management, and ensuring smooth daily operations.
- Organized communication between 3 organizations within the agency, Conducting meetings with organization directors, to confirm trainees received necessary resources and support
- Ensured new office members completed required documentation, and compliance training, using Learning Management Systems, keeping records up-to-date, and followed agency, and organization standards.
CAGE Mission Team Lead
NSA-Washington (NITRO)
10.2022 - 09.2023
- As SIGINT Operations team shift leader, established watch schedules, delegated tasking, and ensured training compliance by creating schedules based on team members availability, hourly check-ins, and providing on-the-job training flexibility, maximizing team skills
- Conducted daily briefings on sites, geolocation, and collection of high priority targets to NITRO and OCMC personnel, establish a consistent schedule, ensuring the briefings are short and focused with a 15 minute timeframe, improving personnel's abilities to respond effectively to emerging situations
- Managed Resource allocation and health of $500 Million satellite assets, utilizing task management tools, and verbal communication with organization partners, resulting in better alignment on resource needs and priorities.
- Provided 240+ hours of training to 100+ joint service members by developing tailored curricula, coordinating schedules, and delivering comprehensive instruction, enhancing skill and qualification development, Increasing workforce manning by 50%.
Skills
- Operations Management
- Team Leadership & Coordination
- Resource Allocation
- Training & Development
- Project Management
- Business Development
- Compliance Control
Timeline
DTD Reception & Integration Supervisor
NSA-Washington (EOS)
09.2023 - Current
CAGE Mission Team Lead
NSA-Washington (NITRO)
10.2022 - 09.2023