JUSTIN FLEMING
Cohoes,NY
Summary
Reliable and experienced leader who promotes agency mission while diligently attending to the individual needs of the population we serve. Experienced in housing & agency policies, team supervision, substance abuse disorder, mental illness, and harm reduction approach. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
HUD Service Liaison
Unity House Of Troy, Inc.
08.2022 - Current
- Analyze, evaluate, and report on contract progress to maximize federal funding to meet the needs of homeless and at-risk New Yorkers.
- Collect and assist in evaluating information relative to grant reporting, including future planning, budget modification analysis, reviews and track program records and underspending including PSYCKES.
- Perform data quality analysis in AWARDS for HUD CoC funded housing programs for reasonableness of data to ensure high data integrity, and extract valuable insights out of constantly available data.
- Collaborate with Program Directors and train program participants in development and implementation of HUD programs and procedures.
- Perform other related duties and assume additional responsibilities as assigned (e.g. Managerial)
Community Housing Assistance Program Case Manager
Unity House of Troy, Inc
11.2018 - 08.2022
- Provide comprehensive and intensive case management services to individuals living with mental illness or substance abuse disorder and a history of chronic homelessness.
- Assist a caseload of up to 20 individuals or families in securing and maintaining permanent housing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provide support services such as daily living skills training, symptom management, and social skills development.
- Maintained detailed records of patient progress, documentation of services and case notes
- Conduct monthly home visits to ensure individuals have adequate housing.
- Act as a liaison between landlord and tenant.
- Provide advocacy and assistance to clients in The Department of Social Services, judiciary system, and any matters related to health, wellness, and/or mental health.
- Partnered with physicians, social workers, and case managers to develop and implement individualized care plans.
Homeless Prevention Case Manager
Unity House Of Troy, Inc.
02.2018 - 11.2018
- Schedule and conduct in-person and phone interviews to determine eligibility for financial assistance.
- Provide personalized case management to clients, helping them identify barriers to financial stability and assist in determining client action steps with case planning.
- Coordinate outside referrals for services and follow-up of those referrals.
- Process payments needed for stabilizing housing situations or other emergency needs.
- Complete house inspections for program ensuring unit is within HUD guidelines and standards.
- Maintain confidential client files and documentation of services rendered.
- Responsible for entry of client information in foothold database.
- Conduct follow up client assessments for 6 months.
- Complete quarterly funder reports.
- Referred families to shelters, legal resources and educational programs.
Front Desk Coordinator
Albany Damien Center
09.2017 - 01.2018
- Ensure that all interactions between administration, clients, and outside services run adequately.
- Schedule and confirm appointments.
- Manage employee schedules when applicable.
- Manage client medication ensuring they receive it within a timely manner.
- Effectively and efficiently manage lobby and waiting area.
- Send and receive mail.
- Complete supply orders.
Visual Merchandising Team Leader
Club Monaco
03.2017 - 09.2017
- Consistently make or double daily sales goals of $1,000 - $2,000.
- Develop repeat clientele by introducing them to monthly collections and superior store experience.
- Visual merchandising duties; style mannequins and floor displays.
- Maintained average sales per hour of $395, exceeding company standards.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Inspected merchandise for quality and arranged proper display location on floor.
- Restructured company merchandising standards to increase customer traffic and product exposure.
Assistant Manager
Banana Republic
06.2016 - 02.2017
- Managed and delegated tasks to staff of 25; Visual and operational DOR.
- Knowledge of KPIs associated with strong business results and trends.
- Implement strategic sales and profitability goals.
- Visual merchandising duties including floorsets, product flow, etc.
- Recruited and trained new associates, key holders, and supervisors.
- Operational responsibilities including schedule making, timesheets submission, and supply ordering.
Stock Manager
Abercrombie & Fitch Co
08.2014 - 06.2016
- Organize stock room for ease of access to top sellers, ensuring sizing and cleanliness.
- Allocate product to store and transfers out of store.
- Conduct quarterly markdowns
- Run and supervise sales floor (when applicable) of 35;
- Managed stock team of 15, ensuring exceptional performance.
Education
Bachelor of Science BS - Human Development
SUNY Empire State College
Saratoga Springs, NY2023
Skills
- Staff & Case Management
- Program Development
- Data Entry and Analysis
- Client Relationship Development
- Problem resolution
- Microsoft applications proficiency
- Networking and relationship building
- Documentation proficiency
- Verbal and Written Communication
- Clients Rights
Timeline
HUD Service Liaison
Unity House Of Troy, Inc.
08.2022 - Current
Community Housing Assistance Program Case Manager
Unity House of Troy, Inc
11.2018 - 08.2022
Homeless Prevention Case Manager
Unity House Of Troy, Inc.
02.2018 - 11.2018
Front Desk Coordinator
Albany Damien Center
09.2017 - 01.2018
Visual Merchandising Team Leader
Club Monaco
03.2017 - 09.2017
Assistant Manager
Banana Republic
06.2016 - 02.2017
Stock Manager
Abercrombie & Fitch Co
08.2014 - 06.2016
Bachelor of Science BS - Human Development
SUNY Empire State College
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