Summary
Overview
Work History
Education
Skills
Youth Basketball Camp
Timeline
Generic

Justin Flores

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Urban Air Buffalo
05.2021 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.

Manager

Skyzone Buffalo
09.2016 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Scheduled and oversaw maintenance, repair and installation activities.

Team Member

Santoras Pizza Pub & Grill
01.2015 - 08.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Team Member

Tim Hortons
01.2014 - 11.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

High School Diploma -

Amherst Central High School
Amherst, New York
06.2016

Skills

  • Continuous Quality Improvement (CQI)
  • Restocking Processes
  • Business Leadership
  • Estimating Demand
  • Morale Improvements
  • Improve Performance
  • Financial Reporting
  • Loss Prevention Strategies
  • Training and Development
  • Company Standards Enforcement
  • Food Safety and Sanitation

Youth Basketball Camp

Worked alongside well respected coaches and teachers around Amherst, New York to help mentor and develop children ages 5-13 develop skills on and off the basketball court.

Timeline

Assistant General Manager

Urban Air Buffalo
05.2021 - Current

Manager

Skyzone Buffalo
09.2016 - 03.2020

Team Member

Santoras Pizza Pub & Grill
01.2015 - 08.2016

Team Member

Tim Hortons
01.2014 - 11.2014

High School Diploma -

Amherst Central High School

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Justin Flores