Justin Flores
LYTLE,Texas
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
CDL City Driver
Waste Connections Inc.
San Antonio, TX
05.2024 - Current
- Operated waste collection truck to pick up and transport garbage, recyclable materials, and yard waste from residential areas.
- Assisted customers with questions or complaints related to services provided.
- Cleaned compactor area after emptying containers at lanfll.
- Adhered to all safety regulations while operating truck according to local driving laws.
- Followed established routes in order to collect trash efficiently.
- Conducted regular inspections of assigned equipment and reported any issues promptly.
- Provided assistance to co-workers as needed during busy periods or emergency situations.
Counter Sales Representative
Insco Distributing
San Antonio, TX
11.2019 - 08.2023
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Recommended merchandise to customers based on needs and preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Care Agent
Qualfon
San Antonio, TX
08.2021 - 08.2022
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
Forklift Operator
Fed Ex Frieght
San Antonio, TX
01.2017 - 01.2020
- Verified accuracy of shipping documents against product received.
- Utilized computer programs to track orders and update inventory levels accordingly.
- Maintained cleanliness of work area by sweeping floors, removing debris, and organizing supplies.
- Cleaned up spills quickly using appropriate safety protocols such as wearing protective gear when necessary.
- Prepared outgoing shipments for delivery by securing items onto pallets or into boxes and crates.
- Worked collaboratively with other team members to complete projects in a timely manner.
- Organized inventory by placing items in designated areas within the warehouse space.
- Ensured proper placement of materials on shelves and maintained inventory records as needed.
- Inspected incoming shipments for damage or defects, reporting any discrepancies immediately.
Education
CCA
Warren High School
San Antonio, TX06.2014
Some College (No Degree) - Technical School . Electrical
St Philips
800 Quintana RdSkills
- Customer Service
- Project Management
- Training and Development
- Customer Relations
- Documentation and Reporting
- Email Correspondence
- Payment Processing
- Database Research
- Conflict Mediation
- Data Entry
- Customer Relationship Management
- Problem Resolution
- Account Updating
- Call Center Operations
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Policies and Procedures Adherence
Timeline
CDL City Driver
Waste Connections Inc.
05.2024 - Current
Customer Care Agent
Qualfon
08.2021 - 08.2022
Counter Sales Representative
Insco Distributing
11.2019 - 08.2023
Forklift Operator
Fed Ex Frieght
01.2017 - 01.2020
CCA
Warren High School
Some College (No Degree) - Technical School . Electrical
St Philips
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