Justin Flores
Round Rock,TX
Summary
Dynamic Operations Manager with GTX Plumbing, excelling in team leadership and operational efficiency. Enhanced performance outcomes through strategic planning and effective inventory management. Committed to continuous improvement and fostering strong client relationships, driving success in service delivery and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Operations Manager
GTX Plumbing
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Service Plumber
GTX Plumbing
01.2025 - 04.2025
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Mentored junior plumbers in best practices for efficient service delivery while maintaining high-quality standards.
- Boosted revenue with upselling additional services based on individual client needs.
- Offered guidance and training to junior team members.
Service Plumber
A&A Plumbing
02.2019 - 12.2023
- Installed valves, hangers, supports, and flanges inside piping systems.
- Selected type and size of piping required for each project.
- Provided comprehensive estimates to clients for proposed work, ensuring clarity in cost expectations and project timelines.
- Consistently met deadlines for project completion by efficiently allocating resources and managing time effectively.
- Maintained compliance with local building codes and regulations throughout all phases of service delivery.
- Streamlined operations by maintaining an organized inventory of tools, equipment, and replacement parts.
Service Plumber
Immediate Response Plumbing
05.2017 - 01.2019
Service Plumber
Amigos Plumbing
05.2012 - 05.2017
Education
Judson High School
Converse, TX2006
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Planning and implementation
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Goal setting
- Client relationships
- Inventory control
- Project management abilities
- Project leadership
- Process improvement
- Continuous improvements
- Process improvements
Timeline
Service Plumber
GTX Plumbing
01.2025 - 04.2025
Operations Manager
GTX Plumbing
01.2024 - Current
Service Plumber
A&A Plumbing
02.2019 - 12.2023
Service Plumber
Immediate Response Plumbing
05.2017 - 01.2019
Service Plumber
Amigos Plumbing
05.2012 - 05.2017
Judson High School
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