Justin Forbes

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Assisted in developing comprehensive security policies to address potential risks and protect company assets.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Performed cash drops while maintaining security and control of drop box at all times.
• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• COVID Screening all incoming visitors as well as temperature checks

• Greet and assist customers with parking reservations.
• Collect and dispense parking tickets.
• Positive attitude and excellent customer service skills.
• Maintain professional, well-groomed appearance at all times and wear required uniform, per company standards.
• Assist customers with any problems by providing them information or recommending nearby amenities.
• Monitor the facility.
• Aid with patients by directing or accompany them to their appointments.

• Provide exceptional customer service to individuals visiting the store.
• Initiate contact with the customers and generate sales by determining customer's needs.
• Display awareness of all store communications including product information, current advertising, promotions and other marketing initiatives.
• Demonstrate strong product knowledge.
• Work with store management in opening, closing and operating the retail facility.
• Including but not limited to cash handling, inventory count and deposits according to GNC procedures.
• Develop product knowledge by learning the features, advantages and benefits.
• Achieve and exceed the personal sales and productivity goals.
• Assist in maintaining store appearance.
• Display a strong understanding and commitment of GNC's Vision and Values.
• Front Desk and Valet Professional.

• Serving customers in the front counter as well as serving the customer from the kitchen.
• Maintaining a cheerful and interactive atmosphere, delightfully serving the customers with excellent customer service.
• Replenishing supplies and condiments, maintaining inventory and taking food orders.
• Maintain cleanliness in food service areas and throughout the food establishment.
• Notifying kitchen staff of any food orders or shortages.

• Help in the leadership and development of team members.
• Assist in the sales performance and in the community involvement.
• Assist in the execution of brand excellence.
• Manage the overall business of the restaurant.
• Maintain operational excellence.
• Demonstrate leadership behavior.
• Provide excellent store customer service experiences.
• Review business practices.
• Train and discipline team members as and when needed.
• Maintain positive relations with the customers.
• Clearly and concisely communicate product knowledge and information to all customers.
• Execute proper portion control with all ingredients.
• Maintain cleanliness by cleaning all blenders, small wares, merchandise and physical plant as necessary.