Justin Forrest
Nashville,TN
Summary
Dynamic operations leader with a proven track record at FedEx Ground, enhancing fleet compliance and driving a 20% increase in driver productivity. Adept at financial oversight and team leadership, I cultivate strong customer relationships while consistently achieving performance goals. Passionate about developing talent and optimizing operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
General Manager, Operations
Moore Services Inc.
Nashville, Tennessee
11.2022 - Current
- Support team of 40 and oversee up to 25 drivers and trucks each day, handling pickup and delivery of 35,000+ ground packages weekly across one of the fastest-growing cities in United States. Consistently meet performance goals and KPIs, including gold medal grade for most months, supporting strong coverage across other service areas.
- Restored underperforming service area, improving daily KPI for new contractor to 99.5% and raised driver productivity by 20%.
- Built customer relationships that support retention of high-profile pickup contracts with FedEx Ground, including Apple, Lululemon, HCA, Grainger, and FedEx Office.
- Planned daily staffing for P&D routes to ensure routes remained staffed, productive, profitable, and compliant with DOT regulations and FedEx agreement requirements.
- Coordinated daily operational needs as liaison between independent service provider and FedEx Ground.
- Handle fleet management tasks, including preventive maintenance scheduling, recall and repair coordination, accident intake, inspections, cleanliness, and vehicle procurement.
- Supported human resources functions, including delivery associate application intake, interviewing, onboarding, PTO tracking, and timecard maintenance.
- Executed pickup and delivery of packages across designated routes.
Operations Manager
Amazon DSP (OTRXpress LLC)
Nashville, Tennessee
05.2022 - 11.2022
- Managed 50+ Routes daily with 100+ associates delivering up to 70,000 packages weekly.
- Analyzed volume data to project growth and facilitate efficient route management, meeting Amazon metrics and enhancing delivery share in the Nashville region.
- Coordinated logistics and operational needs as a delivery service partner for Amazon.
- Acted as a Liaison to form a seamless partnership between Delivery Service Partner and Amazon to fulfill all operational needs.
- Managed fleet operations, including preventive maintenance scheduling, recall/repair scheduling, accident intake, inspections, cleanliness, and vehicle procurement.
- Human Resources: Delivery associate application intake, interviewing and onboarding of candidates. Scheduling, PTO tracking and timecard maintenance.
- On track to grow company to 100+ routes by end of 2022. 35% growth since I started.
Senior Operations Manager
FedEx Ground (Cal G3 Logistics)
Nashville, Tennessee
09.2019 - 05.2022
- Oversaw all team members and business operations, monitoring and facilitating production processes, pick-up and delivery, shipping, and quality control.
- Managed a team of 20 and oversaw up to 15 drivers & trucks a day, which equated to picking up & delivering up 10,000 packages a week to one of the fastest growing cities in the United States.
- Analyzed volume data to project growth and facilitate routes efficiently and effectively while meeting FedEx guidelines and goals.
- Strengthened cost-profit ratios through effective management and decision-making.
- Developed drivers & team to assist other FedEx terminals struggling in the southeast.
- Managed payroll, schedules, and attendance for employees, ensuring optimal staffing and operational efficiency.
- Recruiting, hiring and, training new employees.
- Pickup & Delivery / Transportation
Education
Business Administration and Management
Belmont University
Nashville, TennesseeHigh School Diploma -
Wilson Central High School
Lebanon, Tennessee01-2011
Skills
- Fleet compliance
- Financial oversight
- Cost analysis and savings
- P&L management
- Business administration expertise
- Team leadership
- Employee development
- Time management
- Multi-tasking abilities
- Communication skills
- Customer Service
- Energetic and positive attitude
- Personable
Timeline
General Manager, Operations
Moore Services Inc.
11.2022 - Current
Operations Manager
Amazon DSP (OTRXpress LLC)
05.2022 - 11.2022
Senior Operations Manager
FedEx Ground (Cal G3 Logistics)
09.2019 - 05.2022
Business Administration and Management
Belmont University
High School Diploma -
Wilson Central High School