Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Justin Franks

Homewood

Summary

Accomplished Assistant Director of Operations with a proven track record at Chick-fil-A for enhancing operational efficiency and driving business growth. Expert in strategic planning, leadership training, and performance analysis, achieving significant improvements in team productivity and cost control. Skilled in fostering employee loyalty and executing operational strategies for long-term success.

Ready to offer exceptional leadership and planning abilities to take on new role in a leadership setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in standards and market trends.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Director of Operations

Chick-fil-A
05.2022 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Defined, implemented, and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.

General Manager

Dunkin' Brands
01.2019 - 05.2022
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Zaxby's Restaurant
09.2015 - 12.2018
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Education

Bachelor of Science - Political Science

Alabama A&M University
Normal, AL
05-2020

Skills

  • Scheduling and coordination
  • Logistics management
  • Strategic planning and execution
  • Leadership training
  • Process improvement
  • Performance analysis
  • Cost control
  • Business management
  • Operational efficiency
  • Workforce planning

Certification

ServeSafe Manager Certification

Timeline

Assistant Director of Operations

Chick-fil-A
05.2022 - Current

General Manager

Dunkin' Brands
01.2019 - 05.2022

General Manager

Zaxby's Restaurant
09.2015 - 12.2018

Bachelor of Science - Political Science

Alabama A&M University

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Justin Franks