Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Justin Freer-Sullivan

Atlanta,GA

Summary

Detail-oriented and adaptable operations professional with experience in banking processes, transaction management, and client support. Skilled in handling complex files, preventing escalations, and ensuring accurate document processing within high-volume environments. Adept at monitoring documentation, resolving inquiries, and executing policies in alignment with company standards. Strong problem-solving abilities with a keen eye for detail, organizational effectiveness, and issue management. Proficient in MS Office and committed to continuous learning, collaboration, and process improvement. Excels in fast-paced settings requiring multitasking, prioritization, and adherence to operational procedures.

Overview

5
5
years of professional experience

Work History

English as a Second Language Teacher

Colégio LC Anglo
Promissão, SP
06.2024 - 02.2025
  • Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
  • Maintained accurate records of student attendance, grades, and progress reports.
  • Utilized various teaching methodologies to deliver engaging, interactive learning experiences.
  • Implemented technology in the classroom to support interactive learning and language practice.

Operations Specialist

Bank of America
College Park, GA
11.2023 - 06.2024
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Maintained confidentiality of sensitive information entered into the system.
  • Exceeded quality goals to support team productivity.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.

Relationship Banker

Bank of America
Atlanta, GA
01.2020 - 11.2023
  • Participated in training and mentoring of new associates, assisting with onboarding .
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
  • Managed and deepened client relationships by providing personalized financial solutions and advice.
  • Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.

Education

Bachelor of Arts - Foreign Languages And Literatures

University of West Georgia
Carrollton, GA
12-2017

Some College (No Degree) - Teaching English As A Second Language

L’Université De Tours
Tours, France

Skills

  • Handle complex files
  • Maintain client privacy
  • Detail oriented
  • Perform key support functions
  • Maintain excellent client relationships
  • Minimize risk
  • Policies, procedures, and guidelines management
  • Adaptable
  • Experience with diverse sets of clients, with varying needs
  • Quick learner
  • Team player

Affiliations

  • Active community member

Languages

Portuguese
Professional
French
Limited

References

References available upon request.

Timeline

English as a Second Language Teacher

Colégio LC Anglo
06.2024 - 02.2025

Operations Specialist

Bank of America
11.2023 - 06.2024

Relationship Banker

Bank of America
01.2020 - 11.2023

Bachelor of Arts - Foreign Languages And Literatures

University of West Georgia

Some College (No Degree) - Teaching English As A Second Language

L’Université De Tours

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Justin Freer-Sullivan