Justin Frontino
Victorville,CA
Summary
Dynamic Parts Advisor with a proven track record at Valley Hi Honda, excelling in customer satisfaction and parts cataloging. Leveraged technical aptitude and exceptional communication skills to enhance service delivery, achieving significant improvements in parts order accuracy. Expert in proprietary software, adept at training peers, and committed to elevating team performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Parts Advisor
Valley Hi Honda
10.2019 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
Chainman
Thienes Engineering
10.2013 - 10.2019
- Collaborated with team members to complete projects on time and within budget constraints.
- Conducted topographic surveys, aiding in the design and construction of various infrastructure projects.
- Supported field crew leaders in resolving complex issues related to land measurements and property boundaries.
- Increased project accuracy by conducting thorough quality control checks on collected data before submission for final analysis.
Mechanic
Brake Masters Southern California
05.2009 - 10.2013
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Mechanics Apprentice
Cooley Construction
05.2003 - 05.2009
- Ensured customer trustworthiness with honest assessments of required services, avoiding unnecessary costs for clients while upholding quality standards.
- Maintained detailed records of completed services to ensure proper documentation for future reference.
- Supported senior mechanics in conducting diagnostic tests using advanced technological tools to identify potential issues accurately.
- Developed strong working relationships with parts suppliers, ensuring timely delivery of required components to facilitate prompt repairs.
Sales Associate
Lane Stanton Vance Lumber Company
06.1999 - 05.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Graduated - N/A
Victor Valley High School
Victorville, CA06.1999
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Technical aptitude
- Returns handling
- Parts identification
- Automotive industry
- Stock control
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Forklift operation
- Parts installation
- Invoice processing
- Training and coaching
- Staff training
- Inventory management
- Order fulfillment
- Vehicle operations
- Supply orders
- Delivery coordination
- Suggestive selling
- Customer education
- Product demonstration
- Vendor relations
- Coordinating paperwork
- Returns processing
- Replacement parts identification
- Parts department organization
- Parts recommendation
- Parts documentation
- Stock number and pricing data
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking ability
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Customer interaction
- Relationship building
- Safety procedures
- Team building
- Task prioritization
- Purchase orders
- Self motivation
- Product knowledge
- Interpersonal skills
- Computer literacy
- Maintenance knowledge
- Professionalism
- Interpersonal communication
- Stock replenishment
- Supplier relations
- Payment processing
- Time management abilities
Timeline
Parts Advisor
Valley Hi Honda
10.2019 - Current
Chainman
Thienes Engineering
10.2013 - 10.2019
Mechanic
Brake Masters Southern California
05.2009 - 10.2013
Mechanics Apprentice
Cooley Construction
05.2003 - 05.2009
Sales Associate
Lane Stanton Vance Lumber Company
06.1999 - 05.2003
Graduated - N/A
Victor Valley High School
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