Justin Frontino
Victorville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Parts Advisor
Valley Hi Honda
10.2019 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Assisted customers in finding appropriate parts promptly.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts from various distributors to fulfill demands.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Maintained extensive understanding of common problems and methods for repair.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Chainman
Thienes Engineering
10.2013 - 10.2019
- Collaborated with team members to complete projects on time and within budget constraints.
- Enabled faster data processing by organizing collected information into comprehensive reports for analysis by senior staff members.
- Played a key role in utility mapping initiatives by accurately locating underground utilities during site investigations.
- Assisted in the preparation of detailed survey plans, resulting in clear and concise documentation for clients.
- Facilitated clear communication among team members through detailed note-taking during fieldwork assignments, leading to more streamlined project execution processes.
- Maintained survey equipment, ensuring optimal performance throughout fieldwork operations.
- Enhanced team efficiency by setting up and maintaining temporary benchmarks during fieldwork activities.
- Ensured accurate data collection for land surveying projects through precise chain measurement techniques.
- Promoted workplace safety by adhering to strict guidelines and protocols during all field operations.
- Developed strong working relationships with colleagues, clients, and other stakeholders, fostering a positive work environment for all parties involved.
- Supported field crew leaders in resolving complex issues related to land measurements and property boundaries.
- Conducted topographic surveys, aiding in the design and construction of various infrastructure projects.
- Provided essential support during complex geodetic surveys, contributing to the establishment of high-precision coordinate systems.
- Improved project efficiency by assisting in survey measurements and calculations.
- Participated in boundary surveys, establishing property lines for legal documentation purposes.
- Assisted with stakeout procedures for construction projects, ensuring proper placement of structures according to specifications.
- Measured and marked property lines and key topographic features.
- Located monuments and natural geographical features to report on legal boundaries of over [Number] commercial lots using metes-and-bounds method.
Mechanic
Brake Masters Southern California
05.2009 - 10.2013
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
- Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
- Contributed to revenue growth by upselling additional services when appropriate.
- Assisted in development of predictive maintenance program, reducing unexpected breakdowns.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Increased vehicle reliability by conducting regular maintenance and thorough inspections.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Mechanic Assistant
Cooley Construction
05.2003 - 05.2009
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Enhanced workshop efficiency with proper tool organization and inventory management.
- Supported senior mechanics in completing major overhauls, extending the lifespan of vehicles.
- Followed detailed instructions of lead mechanic to achieve quality standards.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
- Managed shop cleanliness, adhering to strict standards for workspace organization and sanitation practices.
- Tested vehicles after repairs to verify performance, safety and functionality.
- Reduced hazards by maintaining safe and clean working environment for mechanics.
- Participated in safety training sessions to maintain a secure working environment for all staff members.
- Improved vehicle performance by conducting regular maintenance checks and repairs.
- Followed safety protocols when handling hazardous materials to minimize risks.
- Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
- Transported vehicles to and from repair shops, observing safety and traffic laws.
- Streamlined workflow processes by effectively prioritizing tasks based on urgency and scope of work required.
- Promoted shop safety by cleaning work areas and removing hazardous materials.
- Assisted in diagnosing complex mechanical issues for accurate repair recommendations.
- Assisted in ordering parts from vendors, ensuring availability of materials for upcoming jobs.
- Streamlined parts ordering process to reduce repair times.
- Reduced downtime by performing routine maintenance on workshop equipment.
- Enhanced operational efficiency with organization of workshop layout.
- Facilitated smoother operations by coordinating parts deliveries and pickups.
- Contributed to environmental efforts by properly disposing of hazardous materials.
- Supported senior mechanics in complex repairs, increasing workshop capabilities.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Cleared work sites of hazardous items.
- Cleaned and lubricated components to maintain optimal performance.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Completed preventive maintenance on machines to enhance production and maintain quality.
Sales Associate
Lane Stanton Vance Lumber Co.
06.1999 - 05.2003
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Victor Valley High School
Victorville, CA06-1999
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Automotive industry
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Clean driving record
- Email communication
- Forklift operation
- Invoice processing
- Inventory management
- Parts department organization
- Safety procedures
- Team building
- Equipment operation
- Self motivation
- Parts identification
Application
01/14/25, Union Pacific, Train Crew, Dear [Ms. or Mr. Last Name],, I was excited to learn of the Train Crew opportunity with Union Pacific and wanted to contact you in hopes of your consideration., Having reviewed the position requirements, I believe that the skills I offer and my educational pursuits are a great fit with the kind of job position your company is looking for., I will bring value to your organization through my well-developed skills and academic experiences., I have a strong understanding of [Skill 1] and [Skill 2] while being proficient in [Skill 3]., I have contributed significantly to team projects through my collaborative efforts, employing motivation and observation abilities., As my attached resume demonstrates, I offer the teamwork qualifications and knowledge that you require in an employee, along with an eagerness to learn., I would appreciate a formal interview to discuss the possibility of joining Union Pacific's team., Please feel free to contact me for additional background details or to schedule a time we can meet., I look forward to hearing from you at your earliest convenience., Sincerely,, Justin Frontino
Timeline
Parts Advisor
Valley Hi Honda
10.2019 - Current
Chainman
Thienes Engineering
10.2013 - 10.2019
Mechanic
Brake Masters Southern California
05.2009 - 10.2013
Mechanic Assistant
Cooley Construction
05.2003 - 05.2009
Sales Associate
Lane Stanton Vance Lumber Co.
06.1999 - 05.2003
High School Diploma -
Victor Valley High School
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