Justin Gainwell
Yazoo City,US
Summary
Dynamic Assistant Manager with a proven track record at Federation Towers, adept in team training and resolving customer issues with empathy and efficiency. Excelled in streamlining operations and inventory management. Skilled in Microsoft Office and project management, I bring a blend of persuasive communication and adaptability to drive business success. Well-qualified Assistant Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Federation Towers
11.2018 - Current
- Resolved residents’ complaints quickly and effectively while maintaining a high level of professionalism
- Managed daily operations of the site, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Kept accurate records of all resident and tenant correspondence.
Cashier Team Lead
McDonalds
10.2017 - 11.2018
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
- Assisted in resolving customer complaints related to purchases or returns in a timely manner
- Trained new cashiers on the use of point-of-sale systems, including proper handling of money, credit card transactions, gift cards, coupons
- Assigned tasks, delegated responsibilities and monitored performance of store employees.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Retail Sales Associate
Walmart
10.2015 - 10.2017
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Provided friendly and knowledgeable assistance to customers on the sales floor
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Used company system for tracking inventory to reduce errors and maximize profits.
Cashier Team Lead
Hardeees
09.2014 - 10.2015
- Maintained a high level of professionalism when dealing with difficult customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
Education
Bachelor of Science - Social Science Education And Leadership Foundation
Jackson State University
Jackson, MS05.2024
Associate of Arts - Social Sciences Education
Hinds Community Center
Raymond, MS05.2021
Skills
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Clear Communication Skills
- Recruiting and Interviewing
- Data Entry
- Microsoft Teams
- Business Development
- Customer Service Excellence
- Project Management
- Financial Management
- Employee performance evaluations
- Proficient in Microsoft Office Suites
- Call Center Operations
- Administrative Support
- Property tours and inspections
- Telephone and email etiquette
- Strong Communication Skills
Timeline
Assistant Property Manager
Federation Towers
11.2018 - Current
Cashier Team Lead
McDonalds
10.2017 - 11.2018
Retail Sales Associate
Walmart
10.2015 - 10.2017
Cashier Team Lead
Hardeees
09.2014 - 10.2015
Bachelor of Science - Social Science Education And Leadership Foundation
Jackson State University
Associate of Arts - Social Sciences Education
Hinds Community Center
Similar Profiles
Jessie HuntingJessie Hunting
Member Service Representative at US Equestrian FederationMember Service Representative at US Equestrian Federation
SHARON NAMATOVUSHARON NAMATOVU
Professional Development at Federation of black Canadians-career readiness accelerateProfessional Development at Federation of black Canadians-career readiness accelerate
Ahmed SelimAhmed Selim
Sports Referee at Egyptian Pentathlon FederationSports Referee at Egyptian Pentathlon Federation
Shakita ShaltonShakita Shalton
Customer service associate at Continuum GlobalCustomer service associate at Continuum Global
Savanna TurnerSavanna Turner
PCA at First Choice Home Care LLCPCA at First Choice Home Care LLC