Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Garcia

Albany,NY

Summary

Proven to excel in customer service and sales, adept in cash handling and verbal communication, I consistently achieved high satisfaction ratings, demonstrating reliability and a positive demeanor. My collaborative spirit and problem-solving skills have driven team success and operational improvements. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

1
1
year of professional experience

Work History

Retail Associate

The UPS Store 0917
06.2024 - Current
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Residential Assistant

Hudson Park Rehabilitation & Nursing Center
04.2024 - 06.2024
  • Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
  • Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
  • Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Improved facility cleanliness by organizing and supervising regular maintenance tasks.
  • Participated in therapeutic treatment teams, working to help residents reach individual wellness goals.
  • Upheld all university and residence hall rules, regulations, and policies.

Online Personal Shopper

Walmart
10.2023 - 12.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.

Education

No Degree - CNA/ Facility Maintenance

Glenmont Job Corps Academy
Glenmont, NY
03.2024

High School Diploma -

Glenmont Job Corps Academy
Glenmont, NY
06.2022

Skills

  • Reliability & Punctuality
  • Customer Engagement
  • Positive & engaging demeanor
  • Cash Handling Accuracy
  • Verbal and written communication
  • Loss prevention awareness
  • Time Management
  • Teamwork and Collaboration

Timeline

Retail Associate

The UPS Store 0917
06.2024 - Current

Residential Assistant

Hudson Park Rehabilitation & Nursing Center
04.2024 - 06.2024

Online Personal Shopper

Walmart
10.2023 - 12.2023

No Degree - CNA/ Facility Maintenance

Glenmont Job Corps Academy

High School Diploma -

Glenmont Job Corps Academy

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Justin Garcia