Justin Garcia
Gilroy ,CA
Summary
At Lowe's, I spearheaded front-end operations, enhancing transaction accuracy and customer satisfaction. My leadership in employee supervision and fraud prevention significantly boosted operational efficiency. Skilled in both customer service and cash flow management, I adeptly trained teams, fostering a culture of excellence and accountability. Under my supervision I have lead our front end operations team to great strengths and have lead them to achieve great milestones as a whole through our district. Our team has been recognized on multiple platforms viewable through the company for everyone to see during these achievements.
Overview
5
5
years of professional experience
Work History
Front End Manager
Lowe’s
05.2021 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Evaluated employee performance and made recommendations for improvements.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Receiving Clerk
Lowe’s
05.2020 - 05.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Double-checked cargo inventories and documentation for accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Head Cashier
Lowe’s
03.2020 - 05.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
Education
High School Diploma -
Christopher High School
Gilroy, CA06.2016
Skills
- Customer Service
- Employee Supervision
- Fraud prevention
- Operations Management
- Listening Skills
- Cash Handling
- Training and mentoring
- Documentation
- Schedule Management
- Cash Flow Management
- Administrative Support
Timeline
Front End Manager
Lowe’s
05.2021 - Current
Receiving Clerk
Lowe’s
05.2020 - 05.2021
Head Cashier
Lowe’s
03.2020 - 05.2020
High School Diploma -
Christopher High School