Justin Garcia
Pico Rivera,CA
Summary
Hard working and reliable with strong background in Data entry, medical call center experience, Customer service, handling currency, stressful situations and adapting to new environments . Have had a great reputation of building trust and being a great person with co workers and customers that have great things to say throughout the years, with many people that would recommend me as an employee.
Overview
9
9
years of professional experience
Work History
Medical call center representative
Medic call center
08.2024 - Current
- Medical call center representative with data entry experience
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Requested medication refills for patients
- Would message providers or team members regarding any concern patients would have
Delivery Route Driver
Parts Authority
05.2018 - 08.2024
- I will Receive an assigned route to deliver too.
- Organize my company car with the packages that were ordered and deliver to each company in a professional, timely and respectful manner.
- At each hand off I will ask the customer top sign a tablet that the company assigns us with.
- Accurately organized orders onto company vehicle
- Picked up returns and payments.
- Addressed customer complaints or resolve any situation to leave a happy customer.
Picker
Hot Topic, Inc.
01.2018 - 05.2018
- Would be assigned an order that I would have to pick and send to the packing department.
Cashier and Sales Associate
Forever 21
02.2016 - 01.2018
- As a sales associate my duty was to make sure any question that the customer has is answered to the best of my ability
- Keeping the store as clean as possible was another responsibility i had to do while walking around and promoting our credit card
- As a Cashier I would handle money transactions and ask if everything went well in the time they spent in the store
- Assisted customers in finding or ordering merchandise
- Promptly addressed customer complaints
- Processed cash, check, or credit transactions with accuracy
Education
High school or equivalent - General education
Ruben Salazar High School
Pico Rivera, CA03.2014
Skills
- Bilingual
- Quick learner
- Customer Service
- Microsoft excel and teams experience
- Good work ethic
- Money transactions
- Electronic medical records
- Call center experience
- Insurance verification
- Appointment scheduling
- Inbound phone calls
- Data entry
Accomplishments
-Saved the company money, from theft, by working with management to monitor high risk areas, resulting over thousands of dollars saved.
-Have been on the top of the list for most complimented employee by customers.
-Most companies that I have worked for has either considered or offered me a lead role for my department.
Timeline
Medical call center representative
Medic call center
08.2024 - Current
Delivery Route Driver
Parts Authority
05.2018 - 08.2024
Picker
Hot Topic, Inc.
01.2018 - 05.2018
Cashier and Sales Associate
Forever 21
02.2016 - 01.2018
High school or equivalent - General education
Ruben Salazar High School
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