Summary
Overview
Work History
Education
Skills
Timeline
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Justin Gattman

Spokane,WA

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

3
3
years of professional experience

Work History

Automotive Lube Technician

Lithia Chrysler Dodge Jeep Ram of Spokane
Spokane, WA
02.2025 - 03.2025
  • Performed oil changes, tire rotations and other basic maintenance services on customer vehicles.
  • Performed complete vehicle maintenance inspections and tapped off fluid levels.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.

Customer Service Representative

Mister Car Wash
Spokane, WA
01.2023 - 02.2025
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.

Lube Technician

Valvoline Instant Oil
Spokane, WA
04.2022 - 01.2023
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Greeted customers in a friendly manner upon arrival at the service station.
  • Disposed of used oil containers in accordance with local regulations.
  • Educated customers about preventive maintenance services available to them.

Education

2 YEAR AUTOMOTIVE TECH AND COLLISION TRAINING - AUTOMOTIVE TECHNOLOGY

NEW TECH SKILL CENTER
Spokane, WA

Skills

  • Oil change
  • Fluid flushing
  • Brake inspection
  • Vehicle maintenance
  • Tire rotation
  • Customer service
  • Parts ordering
  • Effective communication
  • Preventative maintenance planning
  • Teamwork
  • Customer account management

Timeline

Automotive Lube Technician

Lithia Chrysler Dodge Jeep Ram of Spokane
02.2025 - 03.2025

Customer Service Representative

Mister Car Wash
01.2023 - 02.2025

Lube Technician

Valvoline Instant Oil
04.2022 - 01.2023

2 YEAR AUTOMOTIVE TECH AND COLLISION TRAINING - AUTOMOTIVE TECHNOLOGY

NEW TECH SKILL CENTER

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Justin Gattman