Summary
Overview
Work History
Education
Skills
Timeline
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Justin Gaydos

Moon,PA

Summary

Dynamic Senior Solution Support Engineer with a proven track record at SAP Ariba, enhancing customer satisfaction by resolving critical incidents and highly escalated issues. Skilled in technical support and teamwork, demonstrated through effective problem-solving and collaboration with SAP product engineering teams. Expert in troubleshooting and incident management, significantly contributing to team growth and efficiency.

Overview

12
12
years of professional experience

Work History

Senior Solution Support Engineer

SAP Ariba
11.2014 - Current
  • Was a part of the initial Critical Incident Support (CIS) team and have worked on the highest priority issues on the Ariba Network to solve customer issues and increase satisfaction.
  • Contributed to the growth of the support team by previously mentoring and training new hires on the Ariba Network
  • Worked with SAP product engineering teams to diagnose and resolve product defects and Critical Incidents (CIRS)
  • Collaborated with other product teams to resolve complex problems, highly escalated issues, and high priority cases.

Supplier Chain/Warehouse Manager

Consol Energy
01.2013 - 12.2013
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.

Education

Associate of Science - Computer And Information Sciences

West Virginia Junior College
Mount Braddock, PA
05-2012

Skills

  • Troubleshooting skills
  • Technical Support
  • Technical Analysis
  • Incident Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Customer Service

Timeline

Senior Solution Support Engineer

SAP Ariba
11.2014 - Current

Supplier Chain/Warehouse Manager

Consol Energy
01.2013 - 12.2013

Associate of Science - Computer And Information Sciences

West Virginia Junior College

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Justin Gaydos