Justin Ghee
Washington
Summary
Customer-focused sales and account management professional with 8+ years of experience across SaaS and service industries, including client-facing roles in hospitality. Skilled in cultivating strategic relationships, managing full lifecycle engagement, and driving business outcomes through cross-functional collaboration. Experienced with CRM platforms (Salesforce, HubSpot) and adaptable to hotel-specific systems such as Delphi and Opera. Proven ability to engage business travelers and corporate accounts with a service-first approach.
Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.
Overview
6
6
years of professional experience
Work History
Business Development Representative
McAdam Financial
08.2024 - Current
- Serve as a strategic client advisor, delivering solutions aligned with customers’ long-term financial and operational goals.
- Collaborate with advisors and internal teams to deliver seamless onboarding and ensure value realization across the customer lifecycle.
- Use Salesforce CRM to track progress on client goals, document milestones, and support post-engagement reviews.
- Identify opportunities for solution expansion, contributing to portfolio growth and retention.
Business Development Representative
Salesforce
06.2023 - 08.2024
- Supported federal government agencies: TSA, CBP, CISA, and ICE by aligning solution delivery strategy with client needs and business outcomes.
- Developed targeted lead generation strategies focused on identifying key decision-makers within the Department of Homeland Security (DHS), crafting persona-specific outreach plans and customized value propositions to drive engagement and accelerate the sales cycle.
- Partnered with account executives and success managers to support implementation follow-through and value achievement, leading to a 45% improvement in operational efficiency within one agency.
- Acted as a liaison between customer and product teams to escalate needs and support transformation initiatives.
- Supported sales proposal strategy, pricing discussions, and negotiation prep, contributing to successful contract renewals and account expansion.
Account Manager
Paycom
06.2022 - 04.2023
- Managed a book of 50+ clients, serving as a single point of accountability for successful rollout, adoption, and issue resolution.
- Partnered with internal delivery and onboarding teams to align implementation plans with business workflows.
- Led strategic planning discussions with executives to ensure outcomes matched ROI expectations, resulting in a 80% benefit enrollment increase during benefits enrollment period, and at least a 35% reduction in payroll errors in most clients.
- Facilitated quarterly business reviews to assess system utilization, contract alignment, and performance impact.
Sr. Sales Development Manager / Account Executive
Full Measure Education
01.2021 - 05.2022
- Identified and qualified accounts requiring strategic solution delivery and guided them through early adoption stages.
- Worked cross-functionally with delivery teams to ensure solution fit, implementation support, and follow-up.
- Documented client goals in HubSpot and Salesforce to align engagement with business impact.
Assistant Manager
Enterprise Rent-A-Car
08.2019 - 01.2021
- Managed daily branch operations with a strong focus on corporate client satisfaction, team performance, and service consistency.
- Cultivated and maintained relationships with local businesses and frequent business travelers, supporting repeat bookings and account growth.
- Delivered customized travel solutions for clients with recurring rental needs, aligning with loyalty programs and revenue goals.
- Collaborated with regional managers to meet branch-level KPIs while ensuring an exceptional customer experience in a fast-paced, hospitality-driven setting.
Education
Bachelor’s Degree - Marketing
Howard University
Skills
- Customer Success & Relationship Management
- Strategic Planning & Business Outcome Alignment
- Cross-Functional Collaboration & Escalation Management
- CRM & Workflow Management (Salesforce, HubSpot)
- Full Lifecycle Engagement & Communication
- Program Delivery & Stakeholder Orchestration
- Cold calling
- CRM management
- Relationship building
- Lead development
- Lead generation
- Market research
Software And Tools
- Microsoft Office Suite
- Salesforce.com
- HubSpot
- CRM & Data Analytics Tools
- Familiar with Azure, M365, AWS
- Adaptable to Opera Cloud, Delphi, Agency360+, and Demand360+
Timeline
Business Development Representative
McAdam Financial
08.2024 - Current
Business Development Representative
Salesforce
06.2023 - 08.2024
Account Manager
Paycom
06.2022 - 04.2023
Sr. Sales Development Manager / Account Executive
Full Measure Education
01.2021 - 05.2022
Assistant Manager
Enterprise Rent-A-Car
08.2019 - 01.2021
Bachelor’s Degree - Marketing
Howard University
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