Justin Gibbs
Sandy Creek,NY
Summary
Resourceful Security and Customer Service Professional experienced in incident reporting and surveillance monitoring. Enhanced safety and compliance through diligent facility patrols and effective collaboration with cross-functional teams, leading to improved operational efficiency and customer satisfaction. Committed to continuous learning and adaptable in fast-paced environments, consistently delivering high-quality results and fostering strong relationships.
Overview
6
6
years of professional experience
Work History
Investigating Analysis
Central Intelligence Agency
Virginia, VA
10.2026 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Security Officer
Salmon Run Mall
Watertown, NY
01.2021 - 08.2021
- Monitored surveillance cameras and radio communications across mall property.
- Checked doors, alarms, and restricted areas for unauthorized access.
- Enforced mall security procedures during opening, closing, and emergency situations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Reported suspicious activity and incidents to mall management and local police.
- Completed detailed incident reports and daily security logs.
- Maintained accurate logs of all security related activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Checked for safety hazards and took corrective action when necessary.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Enforced access control measures in accordance with established procedures.
- Operated communication systems between officers stationed throughout the facility.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Education
Criminal justice - Criminal Justice
Virginia College
Virginia , VA 06.2007 - 06.2007
Sandy Creek Central School
Sandy Creek, NYSkills
- Incident reporting
- Surveillance monitoring
- Access control
- Emergency response
- Security patrols
- Risk assessment
- Safety procedures
- Report writing
- Customer service
- Conflict resolution
- Situational awareness
- Attention to detail
- Communication
- Excellent communication
- Written communication
- Verbal communication
- Organizational skills management
- Team building
- Organizational skills
- Organization
- Data management
- Time management
- Multitasking
- Flexible and adaptable
- Troubleshooting
- Analytical thinking
- Critical thinking
- Quality assurance
- [Equipment] operation
- Google drive
- Team collaboration
Justin Gibbs
- I am really good at reading people's intentions while they are talking to me. Wether they are emotionally available to conversate. I can tell when they are wanting information and just want to talk cause they are nosie. I can tell the way someone is acting, wether they are lying or telling the truth. The way they carry themselves when talking is the key to knowing that. The way they tell you,with what kind of attitude they have is very important as well. Most people are not app to concentrate well when they are speaking, so it is easy how they are saying things,wether they mean it or not.
Timeline
Investigating Analysis
Central Intelligence Agency
10.2026 - Current
Security Officer
Salmon Run Mall
01.2021 - 08.2021
Criminal justice - Criminal Justice
Virginia College
06.2007 - 06.2007
Sandy Creek Central School