JUSTIN GILSILVETTI
Montclair
Summary
Dynamic professional with a strong background in customer service and leadership, honed through experiences at Montclair State University and the YMCA. Proven ability in workflow optimization and inventory management, ensuring operational efficiency. Recognized for enhancing team coordination and resolving customer issues effectively, contributing to a positive service environment.
Overview
7
7
years of professional experience
Work History
Active Member In the Army National Guard
United States Army
West Orange
12.2024 - 12.2029
Front Desk Receptionist
Montclair State University NJ
Clifton
09.2024 - 05.2025
- Interacted with customers, provided assistance, and located items.
- Maintained store cleanliness and arranged merchandise for display.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Volunteer at EOF Program
Montclair State University
Montclair
09.2024 - 11.2024
- Oversaw the coordination of haircuts for scholars and facilitated smooth transitions during the BarbershopEDU program.
- Captured photos and videos to document key moments of the events.
- Actively participated in and co-facilitated meaningful conversations to enhance engagement during the events.
Leader on Duty
YMCA
Montclair
03.2023 - 11.2024
- Provide customer assistance and offer tailored product recommendations.
- Monitor inventory levels and identify shortages for future orders.
- Conduct regular inspections for health and safety hazards.
- Manage product deliveries and ensure materials are properly stored.
- Enforce security measures to protect assets and reduce liabilities.
Education
Diploma -
Hillsborough High School
06.2023
Some College (No Degree) - Criminal Justice
Montclair State University
Montclair, NJSkills
- Leadership
- Workflow optimization
- Customer service
- Inventory management
- Time management
- Productivity
- Team coordination
Languages
Spanish
Professional
Timeline
Active Member In the Army National Guard
United States Army
12.2024 - 12.2029
Front Desk Receptionist
Montclair State University NJ
09.2024 - 05.2025
Volunteer at EOF Program
Montclair State University
09.2024 - 11.2024
Leader on Duty
YMCA
03.2023 - 11.2024
Diploma -
Hillsborough High School
Some College (No Degree) - Criminal Justice
Montclair State University
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