JUSTIN GLATTER
Dublin,TX
Summary
Experienced Auto Claims Appraiser/Adjuster with a 6.5-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Ability to Empathize with customers during times of stress and professionally settle claims by collecting all information necessary to reach a resolution.
Overview
19
19
years of professional experience
Work History
Physical Damage Appraiser
01.2017
- Texas Farm Bureau Insurance, of the Year
- Awarded
- Calculated damage and claim values with Mitchell Estimating Systems
- Traveled to locations on a daily basis, great communication with customers to travel to their location for inspections
- Documented vehicle damage and condition by taking meticulous notes and photographs
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work
- Determined salvage value for total-loss vehicles
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements
- Visited policyholders to investigate vehicle damage occurring during wide- spread catastrophes and natural disasters
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Understood and followed oral and written directions
- Demonstrated leadership by making improvements to work processes and helping to train others
- Completed insurance forms to indicate repair cost estimates and recommendations
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Appraised wide range of vans, light trucks, big trucks, motor homes and RV's, boats, and passenger cars.
Service Advisor/Collision Estimator
Justin's Collision Center
10.2022 - 07.2023
- Took Phots and wrote Estimates in Mitchell Ultramate System
- Worked with all insurance companies in sending in correct documentation to the repairs needed for customers
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
Auto Claims Appraiser/Adjuster
Texas Farm Bureau Insurance Company
03.2016 - 10.2022
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Evaluated and investigated mulitple auto claims daily and decided whether insurer should pay claim.
- Kept current on insurance regulations, laws, policies and procedures.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Auto Collision Technician
Caliber Collision
01.2015 - 12.2015
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage
- Organized and maintained work areas free of potential hazards
- Replacement of Damaged bolt and weld on parts
- Replaced or repaired parts to complete daily work orders on vehicles
- Welded broken parts and filled in dents to create smooth vehicle body repairs
- Assisted with windshield, window and light replacements
- Reviewed manufacturer manuals to understand vehicle specifications and parts
- Evaluated vehicle schematics to assess required parts and order accordingly
- Attended advanced training classes to learn new skills and earn certifications for auto body work
- Communicated with Service Advisors and discussed repair plans and assisted in writing estimates and parts selections.
Auto Collision Technician
Service King Collision
06.2008 - 01.2015
- Originally started in North Dallas location, newly purchased from Troy Aikman to work with Geico Express, numerous occasions I was top technician in cycle time and quality, transferred to the Arlington location, main reason was for moving purposes, and then transferred to West Ft
- Worth for a brand new facility to help get started
- Welded broken parts and filled in dents to create smooth vehicle bodies
- Parts replacement including weld on panels, and repair panels
- Assisted in supplement writing and estimate writing and communicating with insurance adjusters
- Assisted with windshield, window and light replacements
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
Auto Collision Technician
Frank Kent Cadillac
02.2007 - 01.2008
- Parts replacement, including weld on panels and repair panels
- Supplement writing and assisting service advisers and communicating with insurance adjusters in problem solving and planning the correct repair
- I had to move on to a better opportunity with Service King.
Auto Collision Technician
Durant Chevrolet
03.2006 - 02.2007
- Parts replacement, including weld on panels and repair panels
- Assisted in estimate writing and supplements
- Communicating with insurance adjusters on planning the repair
- Moved on because of the slow work flow and to a better opportunity.
Auto Collision Technician
University Chevolet
04.2004 - 03.2006
- My first collision technician job after graduation from TSTC
- I was a helper for a month, then I was on my own doing small jobs just as a beginner
- I learned a ton from a mentor in repairing vehicles, I was a very quick learner to make it on my own with panel and weld on replacements and repair
- Also learned more of the process of estimating and communicating with insurance adjusters.
Education
Southwest- Texas State University
San Marcos, TXAssociate of Applied Science - Auto Collision Technology and Management, Business Management
Texas State Technical College
Waco, TX01.2004
High School Diploma - undefined
Comanche High School
Comanche, TX05.1999
Skills
- TX Insurance Adjuster License #
- 2135551
- Experienced with Mitchell Estimating
- Systems-Mitchell Connect and Ultrmate
- Experience with CCC One Estimating
- Excellent Communication with your
- Customer is key, and I have always
- Made that a priority
- I am experienced in writing and
- Inspecting all types of vehicles from
- Passenger cars to all trucks, big rigs
- Stock trailers, motor homes and RV's
- Motorcycles and boats
- Customer Support and Assistance
- Claims Investigation
- Vehicle Inspections
- Damage Estimation
- Good Work Ethic
- Team Building
- Flexible Schedule
- Planning & Organizing
- Friendly, Positive Attitude
- Relationship Building
- Active Listening
- Critical Thinking
- Conflict Resolution
- Able to speak Spanish, minimal, but
- Able to communicate for resolution
Timeline
Service Advisor/Collision Estimator
Justin's Collision Center
10.2022 - 07.2023
Physical Damage Appraiser
01.2017
Auto Claims Appraiser/Adjuster
Texas Farm Bureau Insurance Company
03.2016 - 10.2022
Auto Collision Technician
Caliber Collision
01.2015 - 12.2015
Auto Collision Technician
Service King Collision
06.2008 - 01.2015
Auto Collision Technician
Frank Kent Cadillac
02.2007 - 01.2008
Auto Collision Technician
Durant Chevrolet
03.2006 - 02.2007
Auto Collision Technician
University Chevolet
04.2004 - 03.2006
Southwest- Texas State University
Associate of Applied Science - Auto Collision Technology and Management, Business Management
Texas State Technical College
High School Diploma - undefined
Comanche High School
Similar Profiles
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
Mckenna DillardMckenna Dillard
Resident Assistant at Stephen F. Austin State UniversityResident Assistant at Stephen F. Austin State University