JUSTIN GLATTER
Weatherford,TX
Summary
Accomplished in vehicle damage estimation and customer service, leveraged personal expertise at Texas Farm Bureau Insurance Company and Progressive Insurance to exceed customer satisfaction targets. Skilled in Mitchell Estimating Systems and CCC One, exceled in claims investigation and conflict resolution, ensuring seamless communication and efficient problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Managed Repair Representative
Progressive Insurance Companies
05.2024 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Educated customers on use, care and adjustments of appliances.
- Manage Rental Vehicles During Repair Processes
Service Advisor
Caliber Collision
09.2023 - 05.2024
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- CCC One Estimate Writing Software and followed insurance guidelines for DRP Insurance Companies
- Responsible for ordering correct parts per vehicle
- Provided customers correct estimates of maintenance and repair costs
- Followed up with customers in a timely manner to ensure satisfaction throughout the service process
- Ensured compliance with company policies, state regulations and safety standards related to automotive service operations
- Maintained an organized work area that was conducive to efficient operations
- Collaborated effectively with technicians to diagnose problems and recommend solutions for complex automotive systems issues
- Assisted other Service Advisors during peak times or when additional support was required
Service Advisor/Collision Estimator
Justin's Collision Center
10.2022 - 06.2023
- Took Photos and wrote Estimates in Mitchell Ultramate System
- Worked with all insurance companies in sending in correct documentation to repairs needed for customers
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Interpreted diagnostic results to provide accurate repair recommendations
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Conflict Resolution
- Able to speak Spanish, minimal, but Able to communicate for resolution
Auto Claims Appraiser/Adjuster
Texas Farm Bureau Insurance Company
03.2015 - 10.2022
- Documented all findings in concise reports
- Examined photographs and surveillance and any other documents relating to claims
- Negotiated with claimants to settle claims
- Evaluated and investigated multiple auto claims daily and decided whether insurer should pay claim
- Kept current on insurance regulations, laws, policies and procedures
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Worked well in team setting, providing support and guidance
Auto Collision Technician
Caliber Collision
01.2015 - 12.2015
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage
- Organized and maintained work areas free of potential hazards
- Replacement of Damaged bolt and weld on parts
- Replaced or repaired parts to complete daily work orders on vehicles
- Welded broken parts and filled in dents to create smooth vehicle body repairs
- Assisted with windshield, window and light replacements
- Reviewed manufacturer manuals to understand vehicle specifications and parts
- Evaluated vehicle schematics to assess required parts and order accordingly
- Attended advanced training classes to learn new skills and earn certifications for auto body work
- Communicated with Service Advisors and discussed repair plans and assisted in writing estimates and parts selections
Auto Collision Technician
Service King Collision Center
06.2008 - 01.2015
- Welded broken parts and filled in dents to create smooth vehicle bodies
- Parts replacement including weld on panels, and repair panels
- Assisted in supplement writing and estimate writing and communicating with insurance adjusters
- Assisted with windshield, window and light replacements
- Attended advanced training classes to learn new skills and earn certifications for auto body work
Auto Collision Technician
Frank Kent Cadillac
02.2007 - 01.2008
- Parts replacement, including weld on panels and repair panels
- Supplement writing and assisting service advisers and communicating with insurance adjusters in problem solving and planning the correct repair
Auto Collision Technician
Durant/Classic Chevrolet
03.2006 - 02.2007
- Parts replacement, including weld on panels and repair panels
- Assisted in estimate writing and supplements
- Communicating with insurance adjusters on planning the repair
Auto Collision Technician
University Chevrolet
04.2004 - 03.2006
- My first collision technician job after graduation from TSTC
- I was a helper for a month, then I was on my own doing small jobs just as a beginner
- I learned a ton from a mentor in repairing vehicles, I was a very quick learner to make it on my own with panel and weld on replacements and repair
- Also learned more of the process of estimating and communicating with insurance adjusters
Education
Associate of Applied Science - Auto Collision Technology and Management, Business Management
Texas State Technical College
Waco, TexasHigh School Diploma -
Comanche High School
Comanche, TexasSkills
- Mitchell Estimating Systems
- CCC One Estimating
- Communication
- Vehicle Inspections
- Damage Estimation
- Customer Support
- Claims Investigation
- Good Work Ethic
- Team Building
- Flexible Schedule
- Planning & Organizing
- Friendly Attitude
- Positive Attitude
- Relationship Building
- Active Listening
- Critical Thinking
- Conflict Resolution
- Problem-Solving
Certification
Texas Insurance Adjuster License, 2135551
References
References available upon request
Timeline
Managed Repair Representative
Progressive Insurance Companies
05.2024 - Current
Service Advisor
Caliber Collision
09.2023 - 05.2024
Service Advisor/Collision Estimator
Justin's Collision Center
10.2022 - 06.2023
Auto Claims Appraiser/Adjuster
Texas Farm Bureau Insurance Company
03.2015 - 10.2022
Auto Collision Technician
Caliber Collision
01.2015 - 12.2015
Auto Collision Technician
Service King Collision Center
06.2008 - 01.2015
Auto Collision Technician
Frank Kent Cadillac
02.2007 - 01.2008
Auto Collision Technician
Durant/Classic Chevrolet
03.2006 - 02.2007
Auto Collision Technician
University Chevrolet
04.2004 - 03.2006
High School Diploma -
Comanche High School
Associate of Applied Science - Auto Collision Technology and Management, Business Management
Texas State Technical College
Similar Profiles
Gregory Troy SwainGregory Troy Swain
Supervisor, Central Response at Progressive Insurance CompaniesSupervisor, Central Response at Progressive Insurance Companies
Candace HazzardCandace Hazzard
Customer Preservation Specialist, Sr. at Progressive Insurance CompaniesCustomer Preservation Specialist, Sr. at Progressive Insurance Companies
Terivela LewisTerivela Lewis
Trainer at Progressive Insurance CompaniesTrainer at Progressive Insurance Companies
Janie BarnardJanie Barnard
Talent Acquisition Specialist at Business Resources OneTalent Acquisition Specialist at Business Resources One
Emmalee MikesellEmmalee Mikesell
Crew Member at SonicCrew Member at Sonic