Summary
Overview
Work History
Education
Skills
Timeline
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Justin Glidden

Wichita

Summary

With a proven track record at Home Depot and Lowe's, I excel in optimizing workflows and enhancing team performance. My expertise in inventory management and leadership has consistently elevated operational efficiency. Skilled in powered equipment operation and fostering workplace safety, I drive results and customer satisfaction through strategic growth planning and effective problem-solving.

Overview

19
19
years of professional experience

Work History

Backend Department Supervisor

Lowe's
08.2018 - Current
  • Promote culture focused on encouraging staff to develop skills and abilities.
  • Oversee daily operational performance of warehouse/receiving/shipping team.
  • Traine new employees on overall company and department-specific policies and procedures.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Examine incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintaine focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walk through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Certified power equipment operator.
  • Certified power equipment trainer.
  • Manage store inventory including ordering and on-hand adjustments.
  • Manage customer delivery and coordinate delivery's and inventory transfers.

Assistant Store Manager

Home Depot
04.2018 - 07.2018
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Certified powered equipment operator.
  • certified powered equipment trainer.

Lumber and Building Material Department Supervisor

Home Depot
05.2014 - 04.2018
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Managed team of 6 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw department inventory and ordering of specific product based on customer demand.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Certified powered equipment operator.
  • Certified powered equipment trainer.

Department Supervisor

Office Depot Inc
07.2006 - 04.2014
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Oversaw daily operational performance of technology sales team.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

High School Diploma -

Yutan High School
Yutan, NE
05-2006

Skills

  • Process and procedure development
  • POS systems operations
  • Stock management
  • Growth planning
  • Powered equipment operator
  • Powered equipment trainer
  • Inventory management
  • Load planning/Delivery coordination
  • Workflow optimization
  • Customer service
  • Performance improvement
  • Time management
  • Problem-solving
  • Leadership
  • Workplace safety
  • Stockroom organization

Timeline

Backend Department Supervisor

Lowe's
08.2018 - Current

Assistant Store Manager

Home Depot
04.2018 - 07.2018

Lumber and Building Material Department Supervisor

Home Depot
05.2014 - 04.2018

Department Supervisor

Office Depot Inc
07.2006 - 04.2014

High School Diploma -

Yutan High School

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Justin Glidden