Justin Goff
West Jordan,UT
Summary
Experienced Leader with strong leadership skills in customer support and safety guidelines. Expertise in training and mentoring junior staff has led to improved service effectiveness and higher retention rates. Committed to fostering relationships and driving operational efficiency through analytical and safety based insights.
Overview
1
1
Certification
10
10
years of professional experience
Work History
CDL Driver
High Mountain Timber
Salt Lake City, UT
08.2026 - 08.2026
- Operated heavy-duty trucks to transport timber safely and efficiently across various terrains.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with industry regulations.
- Managed route planning to optimize delivery schedules while minimizing fuel consumption.
- Collaborated with dispatch team to coordinate timely pickups and deliveries, enhancing operational efficiency.
- Adhered to all local, state, and federal transportation laws, maintaining a clean driving record throughout tenure.
- Operated with safety and skill to avoid accidents and delays.
GCX Custom Support, Coach
EBay Inc
Draper, UT
11.2016 - Current
- Developed and implemented tailored support strategies for diverse customer needs.
- Trained and mentored junior coaches and entry level employees to enhance service delivery effectiveness.
- Monitored performance metrics to ensure adherence to quality standards and service level agreements.
- Developed training materials for new hires, resulting in a faster onboarding process and higher retention rates.
- Analyzed customer feedback to identify trends and inform coaching practices.
- Collaborated with cross-functional teams to streamline support processes and improve efficiency.
Education
High School Diploma -
Valley High School
Sandy06-2006
Skills
- Safety oversight
- Safety awareness
- Customer engagement
- Group leadership
- Compliance management awareness
- Quality assurance
Certification
- Licensed Class A Commercial Driver license - May/2026 -Current.
Timeline
CDL Driver
High Mountain Timber
08.2026 - 08.2026
GCX Custom Support, Coach
EBay Inc
11.2016 - Current
High School Diploma -
Valley High School