Justin Gonzales
Richardson
Summary
Results-driven manager with a strong background in customer service and team training. Proven ability to ensure operational efficiency and enhance team performance through effective planning and communication.
Overview
10
10
years of professional experience
Work History
Youth Lacrosse Coach
Plano Senior High
Plano
09.2024 - Current
- Planned and organized youth lacrosse practices and team events, ensuring engaging and effective training sessions.
- Ran drills and practices, fostering skill development and confidence in young athletes.
- Instructed players on fundamental skills and game strategies to enhance overall team performance.
Key Manager
Twisted Root Burger Co
Plano
04.2022 - Current
- Managed daily operations, ensuring exceptional customer service and satisfaction outcomes.
- Executed store opening and closing procedures during senior managers' absences, maintaining operational continuity.
- Trained team members on food safety and preparation techniques to maintain compliance and quality standards.
Manager
Jimmy John's Sandwiches
Plano
04.2020 - 04.2022
- Managed daily operations to optimize sandwich production and service quality.
- Trained and mentored staff on food safety protocols and customer service best practices.
- Trained staff on food safety standards and streamlined operational procedures.
Warehouse Worker
Forest River RV
Elkhart
07.2018 - 02.2020
- Organized and maintained inventory in designated storage areas.
- Used pallet jacks to move items to and from warehouse locations.
- Operated delivery vehicles to transport goods between distribution centers and retail locations.
- Collaborated with team members to ensure efficient workflow processes.
Cashier
Jimmy John's Sandwiches
Elkhart
10.2016 - 07.2018
- Processed customer transactions efficiently using cash registers and payment systems.
- Assisted customers with menu selections and answered questions about food items.
- Maintained cleanliness and organization of the dining area and service stations.
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN06-2018
Skills
- Staff training
- Leadership skills
- Effective communication
- Workflow collaboration
- Problem solving
- Relationship building
Timeline
Youth Lacrosse Coach
Plano Senior High
09.2024 - Current
Key Manager
Twisted Root Burger Co
04.2022 - Current
Manager
Jimmy John's Sandwiches
04.2020 - 04.2022
Warehouse Worker
Forest River RV
07.2018 - 02.2020
Cashier
Jimmy John's Sandwiches
10.2016 - 07.2018
High School Diploma -
Elkhart Memorial High School