Justin Gonzalez
coconut creek,Florida
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at East Coast Toyota through expert inventory management and exceptional service. Skilled in staff training and supply chain optimization, I've significantly improved parts department performance. Strong negotiation abilities and comprehensive understanding of warehouse operations have consistently boosted profitability and team productivity. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Parts Manager
Arrigo Dodge
01.2021 - 09.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Reduced order processing time with efficient organization of incoming shipments and timely distribution.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Coordinated with other departments to ensure seamless interdepartmental communication and collaboration on shared objectives.
- Maximized sales opportunities by identifying upsell potential on customer orders, maintaining a high level of product knowledge.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Improved overall department efficiency, implementing better communication channels between team members.
Parts Advisor
East Coast Toyota
01.2019 - 01.2021
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Continuously pursued professional development opportunities to stay current on industry trends and best practices related to automotive parts advising roles.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts from various distributors to fulfill demands.
- Adhered to company guidelines for performance and compliance.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Building Security Officer
Riverside
01.2017 - 10.2020
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Trained new security officers on company policies and procedures, ensuring consistent enforcement across the team.
- Assisted in the review and development of security policies, incorporating feedback from employees to create a more secure environment tailored to their needs.
- Coordinated closely with maintenance teams to address potential vulnerabilities in the physical structure of the building, such as broken windows or malfunctioning locks.
- Supported event planning efforts by assisting with crowd control measures during large gatherings or conferences held within the facility.
- Provided excellent customer service to building occupants, addressing concerns and resolving issues promptly.
- Maintained detailed records of daily activities, enabling swift resolution of any potential disputes or legal matters.
- Reduced incidents of theft and vandalism by maintaining a visible presence in high-risk areas.
- Established positive relationships with tenants, fostering trust and cooperation between security personnel and building occupants.
- Managed access control systems for multiple entrances, providing authorized entry while denying unauthorized individuals.
- Examined doors, windows and gates to verify security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
High School Diploma -
Ridgefield Park Jr/sr Highschool
Ridgefield Park, NJ06.2019
Skills
- Warehouse Operations
- Goal Setting
- Staff Training
- Inventory Management
- Supply Chain Understanding
- Inventory Audits
- Forklift Operation
- Purchasing strategies
- Operations Management
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Marketing
- Negotiation
- Budget Control
- General security
- Detail Oriented
- Superior customer service
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Assistant Parts Manager
Arrigo Dodge
01.2021 - 09.2024
Parts Advisor
East Coast Toyota
01.2019 - 01.2021
Building Security Officer
Riverside
01.2017 - 10.2020
High School Diploma -
Ridgefield Park Jr/sr Highschool