Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Gorski

Austin,TX

Summary

Proven to excel in high-pressure environments, I leveraged my time management and people skills at North Beach Village Resort to enhance guest satisfaction. Demonstrating problem-solving and multitasking abilities, I significantly contributed to team efficiency and customer relationship building, ensuring seamless service delivery without compromising quality. Focused and reliable bringing high enthusiasm each day. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Power Home Remodeling
Austin , TX
08.2024 - 12.2024
  • Mentored junior team members and managed employee relationships.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during interactions.
  • Performed administrative tasks such as, updating databases and generating reports.

Restaurant Waiter

North Beach Village Resort
03.2024 - 07.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Valet

Palmetto Hospitality
Myrtle, SC
11.2022 - 12.2023
  • Demonstrated strong multitasking skills by managing difficult situations simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Lifeguard

Candlewood Management Services
03.2017 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Responded to emergency situations in a timely, efficient manner.
  • Provided friendly customer service to guests and addressed concerns.

Education

No Degree - Criminal Justice

William Paterson University of New Jersey
Wayne, NJ

BBA - Finance

Coastal Carolina University
Conway, SC

Skills

  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented
  • Outgoing Personality
  • Relationship Building
  • Conflict Resolution

Timeline

Customer Service Representative

Power Home Remodeling
08.2024 - 12.2024

Restaurant Waiter

North Beach Village Resort
03.2024 - 07.2024

Valet

Palmetto Hospitality
11.2022 - 12.2023

Lifeguard

Candlewood Management Services
03.2017 - 08.2020

No Degree - Criminal Justice

William Paterson University of New Jersey

BBA - Finance

Coastal Carolina University
Justin Gorski